Skip to main content
R
Roger Malmstein
Participant
February 12, 2021
Question

Colornavigator 7 stopped working

  • February 12, 2021
  • 2 replies
  • 2274 views

A few days ago Eizo's Colornavigator 7 stopped working for some unknown reason.

My system is Win10 pro version 2004 / OS version 19041.685

My graphics card is an Nvidia GTX1060

Primary screen Asus 4K screen

Secondary screen Eizo CX271

This is the error I get from the event log in windows:

Programnavn med feil: ColorNavigator 7.exe, versjon: 7.1.2.7, tidsangivelse: 0x5f88f1e5
Modulnavn med feil: libmctrl.dll, versjon: 2.2.6.0, tidsangivelse: 0x5f644d90
Unntakskode: 0xc0000005
Feilforskyvning: 0x0000d20f
Feil prosess-ID: 0x880
Feil starttid for program: 0x01d7010eabcce16c
Feil programbane: C:\Program Files (x86)\EIZO\ColorNavigator 7\ColorNavigator 7.exe
Feil modulbane: C:\ProgramData\EIZO\ColorNavigator 7\plugins\exports\win.x86\libmctrl.dll
Rapport-ID: 1dda6849-d2b2-4f25-a5b5-b2abfb64919a
Fullstendig navn på feilpakke:
Relativ program-ID for feilpakke:

Sorry the log entries are in Norwegian. I have tried to find support information on the Eizo webpages, but no such luck.

I have tried the obvious uninstall and then re-install several times. It looks like the problem might be with the libmctrl.dll file, but my google fu arent strong enough to reveal any solution. I hope someone here might be of help.

 

    This topic has been closed for replies.

    2 replies

    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity Expert
    Community Expert
    April 19, 2021

    Hi Roger, 

     

    are you trying to calibrate a non Eizo screen using Eizo's Colornavigator software?

     

    is it working?

     

    I hope this helps
    neil barstow, colourmanagement net :: adobe forum volunteer
    google me "neil barstow colourmanagement" for lots of free articles on colour management
    [please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

     

    R
    Roger MalmsteinAuthor
    Participant
    April 20, 2021

    I have tried that too yes. However it seems that Colornavigator 7 doesnt support my 4K Asus screen, something the previous version did. It lists the screen in system information in colornavigator, but I do not get a dropdown option for the screen when calibrating.

    And I can confirm after several tries that colornavigator 7 fails if my HP Reverb VR headset is connected.

     

    ----

    ColorNavigator 7.1.2.7
    2021-04-20 18:07

    System Information
    Microsoft Windows 10 Pro (64bit)

    Graphics card information
    NVIDIA GeForce GTX 1060 6GB
    Driver version : 27.21.14.6611

    Monitor information
    ASUS PB287Q :
    S/N : xxxxxxxx
    Display resolution : 3840 x 2160
    Hi-DPI Scaling Ratio : 150 %
    CX271 :
    S/N : xxxxxxxx
    Display resolution : 2560 x 1440
    Hi-DPI Scaling Ratio : 100 %

    Monitor USB information
    CX271 :
    S/N : xxxxxxxx
    Version : 10006-10000-08831
    Usage time : 19891 hour(s)

    Signal Information
    CX271 :
    S/N : xxxxxxxx
    Input Port : DVI 1
    Resolution : 2560 x 1440
    Vertical Scan Frequency : 59,96 Hz
    Input Range : None
    Color Bit Depth : None
    Color Format : None
    Colorimetry : None
    EOTF : None

    Measurement device information
    i1Display 3 / Pro / Pro Plus :
    S/N : xxxxxxxxxxxxxxxx

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    April 20, 2021

    Colornavigator is Eizo software for Eizo monitors. It communicates directly with the monitor's internal processor, and it shouldn't be a surprise that it doesn't work with other brands.

      NB, colourmanagement
      Community Expert
      NB, colourmanagementCommunity Expert
      Community Expert
      February 12, 2021

      Hi Roger, I think the colornavigator error code diagnosis is a question for Eizo's tech team.

      They are very helpful and would know the exact meaning of error messages in their software.

       

      If it's still an issue (or in the meantime) why not take the opportunity to test basICColor display 6,

      (free of charge 14 day demo) that software is designed to calibrate & profile both your screen types, not just the hardware calibration Eizo. 

      It seems it would be vital to calibrate & profile your Asus primary display as well as your Eizo?

      https://www.colourmanagement.net/products/basiccolor/basiccolor-display-software/

       

      I hope this helps
      neil barstow, colourmanagement net :: adobe forum volunteer
      google me "neil barstow colourmanagement" for lots of free articles on colour management
      [please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

      R
      Roger MalmsteinAuthor
      Participant
      April 16, 2021

      Sorry for getting back to this so late, but I recently built a new PC more suitable for my work. The first software I installed was ColorNavigator 7. It started as intended and I thought my problems with the Navigator was over. But a couple of days later it crashed again and refused to start. However, this time I had a more clear idea why it failed to start. I had connected my HP Reverb VR set. This caused the Colornavigator to crash on start. Soon as I disconnected the VR set colornavigator started as normal.

      I guess there must have been an USB conflict of some sorts.

      I just wanted to follow up on this in case others have experienced similar problems.

       

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices