Help With Calibrating an Eizo CS2420
First, let me say that I know how to calibrate! I successfully calibrated my 10-year-old NEC for years, and won numerous awards locally including a best of show that had over 600 entries. I am using a PC.
I purchased this Eizo CS2420 on March 13, 2019, and received it on March 15, 2015. This unit came with Eizo’s version of the Spyder 5. (I used a Spyder 3 on my NEC.) This Eizo is being used on a PC, Windows 10.
I cannot get this unit calibrated to get acceptable prints! My biggest fault was not returning it…shame on me!!! Eizo kept insisting that there was nothing wrong with the monitor, calibration device, and software.
If anyone out there has a miracle cure for me and this Eizo monitor, don’t be afraid to contact me: Julius Titak.
Note: I have tried just about everything out there in an effort to resolve this issue! What I’ve learned is that every monitor is different. Some people say that Contrast Ratio is the key…maybe for some monitors, but not all. Once Contrast Ratio is really understood, you would know what I am talking about! Right now, my Contrast Ratio is (861:1). I have over $200 in test prints proving what Contrast Ratio does for printing with this Eizo.
I made approximately 10 phone calls to Eizo USA, and came to the conclusion that their support team doesn’t understand calibration or computers. I have 42 emails to Eizo which includes responses from Eizo, and still cannot calibrate this monitor. I even had an Eizo support team member yell at me on the phone telling me I need to learn how to calibrate! I cannot prove this, but as God as my witness, it happened! I also have emails to 5 Eizo ambassadors hoping they would have some insight. I did get settings used by these photographers, but nothing worked. I even contacted Datacolor, and I still cannot get this unit calibrated. I’ve tried 6 reputable printing companies here in the US, and cannot get acceptable prints.
I contacted the local company which built my computer, and they got a bit upset with me that I even brought up my issue. I guess they figure they can do no wrong, and wouldn’t even look at my computer. (They are a very reputable company which has been around for a long time.) So much for that! I contacted another local company and had a good talk with the owner, and she had one of their technicians remotely access my computer, but could find no issues. (At least their technician admitted that he had no real knowledge about photography, but they tried!)
After that I contacted Eizo in the UK. They were more than willing to help, but I gave up on them also. I also contacted an independent group in Australia which was recommended by an Eizo Ambassador, and I was directed to their Eizo expert. She gave me lots of information which was worth reading through, but still could not get acceptable prints. She also got me in touch with a professional photographer who also sets up lighting at the major museums, etc. in Australia. He’s a very busy man, and he has a lot of information on his website that is worth going through, but still no acceptable prints. She contacted Eizo Corporate, and I was directed back to Eizo US. All that did was waste my time, and put me over the 1-year return time table.
I contacted Nvidia twice, and got no help from them, but the interesting thing will be noted below if you read on!
At this point I started looking for another monitor. I contacted BenQ with some questions about their monitors, and they directed me to one of their advisors who is also a professional photographer in Los Angeles. He has many YouTube videos on various subjects regarding photography. Most importantly, he is a BenQ advisor and user of BenQ monitors, and he is trying his best to help me with an Eizo monitor. As he said, “I’d hate to see you purchase another monitor if I can help you figure this out.” (Note: I’m not a professional photographer that makes a ton of money. If I did, I would have just bought another monitor.) This man accessed my computer remotely, and found a problem within my Nvidia Video card! I had no idea there are settings in the video card. (I can figure out a lot of issues with computers, but never gave this any thought; especially since the 2 people I talked to at Nvidia had no clue! So much for contacting Nvidia support.) It’s been about 2 months now and he is still trying to help me; but unfortunately, I think it’s hopeless.
What I’ve learned from all this is that there is a lot of people out there who have jobs in computer related industries that are not qualified to do their jobs!
I brought up the potential issue (before talking with BenQ) about an issue within the video card and computer, and was told that Eizo had no responsibility beyond basic use of their monitors and their software. My thought is that someone or a group of people with Eizo designed this monitor and has a complete understanding of computers, and might have been able to help; but again, my thoughts apparently weren’t even considered. The sale had been made!
I will start seriously looking for another monitor, and BenQ will be at the top of the list!
Again, if anyone out there has a miracle cure for me and this Eizo monitor, don’t be afraid to contact me: Julius Titak.
In addition, I am open to suggestions on what make, model, calibration device, and printing company you use that gives you excellent prints.
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