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J
Jim Omaha
Participating Frequently
January 21, 2020
Answered

printer profiles missing for Epson SC-P800

  • January 21, 2020
  • 14 replies
  • 15925 views

The basic printer profiles seem to be missing when I am trying to print to the Epson SC-p800. I selected Photoshop controls printing. Only a few paper profiles show up. The basic ones such as Premium Luster, Glossy, etc. don't show up only 3 for legacy papers. The luster one was there only a few weeks ago (before the holidays - I used it). Last night I uninstalled the printer and reinstalled the driver software but that did not fix the problem.

    Correct answer NB, colourmanagement

    Hi

    Did you select Photoshop controls color?

    this should provide you with a list of all the ICC printer profiles on your system

    Epson puts them in some hidden folders, but normally Photoshop can "see" them.

    You may be able to find the profiles 

    Are you on Mac or PC?

    If PC, sounds like you may need help from Epson's support team

     

    Here's some Mac tips, just in case photoshop can't find the Epson profiles:

     

    Missing Epson profiles in Photoshop on Mac

     

    I had to search for these myself on a client site once, took me quite a while, but, hey, means I now know how to find them

     

    basically they are in the 

    hard disk/library/ printers/EPSON/InkjetPrinter2/ICCProfiles/ [inside a “package”]

    Not the username/library/ 

    in ICCProfiles (see above) is a folder, e.g:  Epson Stylus Pro 4900_4910.profiles

     

    you right click on it [or control click] and select "show package contents"

     

    A contents folder appears

    Now look inside that in  the ”resources" folder. 

     

    see screen shot below

     

    they are the icc profiles used in the Epson driver [driver colourmanagement], 

    SO don't move them 

    but you can copy them to your normal ICC profiles folder which is in the system library

    [ computer name/hard disk name/Library/Colorsync/Profiles ]

     

     

     

    I hope this helps

    if so, please "like" my reply and if you're OK now, please mark it as "correct", so that others who have similar issues can see the solution

    thanks

    neil barstow, colourmanagement.net

    [please do not use the reply button on a message in the thread, only use the one at the top of the page, to maintain chronological order]

    14 replies

    I
    indyspudman
    Participant
    October 15, 2025

    Thanks very much!  This solved my problem on my Epson R3000 printer with LR Classic 14.5.1.  Cheers!  //Spud

      O
      Oceanspray
      Participating Frequently
      November 5, 2022

      Thank you so much! As you can see, this is STILL a problem in late 2022 even with all the current versions of Photoshop and Mac OS (or possible because of those latest versions). I spent hours trying to find those profiles, including numerous full searches online and on the hard drive and in TimeMachine, but spotlight search couldn't see them at all until I copied them out of that resources folder. Bless you!

        NB, colourmanagement
        Community Expert
        NB, colourmanagementCommunity Expert
        Community Expert
        November 7, 2022

        I'm so pleased that solution is working, to solve what's quite a frustrating issue.

         

        I hope this helps
        neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
        google me "neil barstow colourmanagement" for lots of free articles on colour management

        S
        skillet.gilmore@gmail.com
        Participating Frequently
        September 18, 2021

        This worked for me. All the profiles except one show up in my printer's list now. Sadly, the one that doesn't show up is the main one I use for everything. 

        Bob_Hallam
        Bob_Hallam
        Legend
        September 18, 2021

        Download ColorThink and run profile repair, that may solve the visibility problem.  

        ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.
        S
        skillet.gilmore@gmail.com
        Participating Frequently
        September 19, 2021

        Thanks, but I'm not paying $400 to fix something that, up until now, has never been an issue and shouldn't be an issue anyway. Adobe and Epson should sort this crap out since I've already paid ( and continue to pay) them plenty of money over the years. . 

        N
        neilf73407816
        Participant
        August 10, 2021

        neil barstow, excellent answer about copying the profiles to the correct location!

         

          NB, colourmanagement
          Community Expert
          NB, colourmanagementCommunity Expert
          Community Expert
          August 11, 2021

          Thanks, great to have your appreciation,

          it took me a while to work that one out so wanted to share it.

           

          I hope this helps
          neil barstow, colourmanagement net :: adobe forum volunteer
          google me "neil barstow colourmanagement" for lots of free articles on colour management
          [please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

           

          donellisartist
          donellisartist
          Participant
          January 13, 2021

          Excellent - clearly written help - thanks

            NB, colourmanagement
            Community Expert
            NB, colourmanagementCommunity Expert
            Community Expert
            January 14, 2021

            thx, good to know that we could help

             


            neil barstow, colourmanagement net :: adobe forum volunteer
            google me "neil barstow colourmanagement" for lots of free articles on colour management
            [please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

            D
            defaultbrkdu85vza6e
            Participant
            November 17, 2020

            This worked for me, thanks so much for the easy to follow instructions!

            NB, colourmanagement
            Community Expert
            NB, colourmanagementCommunity Expert
            Community Expert
            November 18, 2020

            Thanks for the thanks, nice to know it's helping

             


            neil barstow, colourmanagement.net :: adobe forum volunteer
            [please do not use the reply button on a message within the thread, only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

            O
            Onag
            Known Participant
            July 14, 2020

            Thank you soooooo much. I was pulling my hair out and could never have traced this. It works like a charm once Lightroom Classic CC is restarted.  Epson's support page was no help at all, and when I tried reinstalling their driver package, it crashed.

            E
            envirobob
            Participating Frequently
            June 24, 2020

            Thank you for this.  This issue drives me crazy!!!  I lose my profiles then have to download the Epson setup software and reinstall every time I update LR or PS.  All fixed now...have the profiles in Colrsync.  Permanent fix!

            NB, colourmanagement
            Community Expert
            NB, colourmanagementCommunity Expert
            Community Expert
            June 12, 2020

            Hi Moonphoto

            whe the printer driver is installed Epson's profiles are placed as I described above, you can copy them to the "normal" icc profiles folder so Photoshop can see them, but please do NOT move them

            more on that here

            https://www.colourmanagement.net/advice/where-are-my-icc-profiles/

             

            I hope this helps

            if so, please "like" my reply

            thanks

            neil barstow, colourmanagement.net :: adobe forum volunteer

            [please do not use the reply button on a message within the thread, only use the blue reply button at the top of the page, this maintains chronological order]

             

            S
            Skrup
            Participant
            August 25, 2020

            Hi,

            I've been dealing with the same problem, but I haven't found the profiles for the SC P800. I followed your directions, but the files you mention are in my Library folder, not in the HD Library. I'm on a MAC running Catalina. I had to switch to "Printer Manages Color" in PS and turn on "Epson Color Controls" in order to get the color I exspected.

            M
            MOONPHOTO
            Participant
            June 12, 2020

            Thank you, very helpful. I tried to download profiles from Epson, but they only offer a few legacy papers, etc.  I had no idea where to find them. I still have some hair left. Thanks much!

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