Skip to main content
S
spacman75
Inspiring
November 4, 2016
Question

2017 update is continually crashing on start-up

  • November 4, 2016
  • 13 replies
  • 2616 views

I have just updated my CC software to find that a number of the packages crash on start-up every time. One is photoshop the other is Dreamweaver and as a website developer isn't great.

Is there anything I can do to get these programs working or should I just wait for an update to happen

I am hoping Adobe reads all these posts and sorts out this problem ASAP especially as we are subscribers and are unable to use their products at the moment. Adobe get your act together and test these updates before releasing them on your subscriber

Thanks

    This topic has been closed for replies.

    13 replies

    Show previous replies
    A
    Community Manager
    akshayCommunity Manager
    Community Manager
    November 4, 2016

    Hi,

    Can you check your machine for Web Companion?

    Dreamweaver crashes on Windows

    Regards,

    Akshay

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      November 4, 2016

      Many of the Photoshop crashes are caused by a faulty Windows module.  It's a corrupted DLL file.  Renaming the offending DLL file seems to fix the problem.  I don't know but Dreamweaver might be effected by the same offending DLL file.   What do your Windows Event Logs say is causing your crashes? 

      Nancy O.

      Nancy O'Shea— Product User & Community Expert
      S
      spacman75Author
      Inspiring
      November 4, 2016

      Hi Nancy

      I don't really want to go mucking about with my DLL file in Windows in case it looks up my windows installation! I've got a better idea how about Adobe releases a update that doesn't crash! LOL

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      November 4, 2016

      You still have not answered the question.  What does your Windows Event Viewer say is causing the programs to crash?

      It's a well known fact that LavaSoft Web Companion, HideMyIP and other 3rd party softwares can cause conflicts for all Adobe products.  If your system has problems that prevent apps form launching, Adobe can't issue a fix for that.  Sorry it doesn't work that way. 

      See related discussion below.

      Photoshop CC 2017 Crashing on launch

      Nancy O'Shea— Product User & Community Expert
        Preran
        Community Manager
        PreranCommunity Manager
        Community Manager
        November 4, 2016

        Hi spacman75,

        I apologize for your frustration. To be sure, we haven't heard of many crash issues with the latest DW 2017. It could be something unique to your computer's configuration.

        Can you please send me your Adobe ID, location, and phone number over a private message? Click my picture and use the Message button. We will get in touch with you for investigation.

        Thanks,

        Preran

        A
        annab97924813
        Participant
        December 15, 2016

        My dreamweaver is crashing on startup. I updated it yesterday. Now... even after i tried unistall and resinstall... crashes every time. You say you havent heard of many crashes... but I can see the posts all over the forum!

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        December 15, 2016

        Only a few people are having this problem.  What does your Windows Event Viewer / Mac Crash Log say is the faulting module that cases DW to crash?

        Most common problem:  LavaSoft Web Companion.  Uninstalling LavaSoft fixes it.

        2nd most common problem:  Missing or Corrupted system DLL files.  Outdated graphics drivers.

        Nancy

        Nancy O'Shea— Product User & Community Expert
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices