Add a server options missing

Question

After click New Site or Manage Sites and then selecting Add new server, we get a grey box with 3 buttons but no configuration options.  Anyone seen this before?  Occurs on three separate computers where Dreamweaver was installed.

Nancy OShea · Accepted Answer

Forgot to mention that another odd behavior is that About Dreamweaver does not come up. Not sure if it is somehow related. Sometimes you can quickly see something flash up on the screen for a split second but most times not.

This sounds like an incomplete installation.

I would wipe DW off the systems with CC Cleaner Tool (see #3 in Jon's reply)
Reinstall with Admin level permissions.
Restart computers.

Jon Fritz · Answer

Have you tried any of the standard troubleshooting steps...

1. Clear the program cache: Deleting a corrupted cache file
2. Restore Preferences: Unusual behavior in Dreamweaver? Try restoring preferences.
3. Cleaner Tool Reinstall: Use the Creative Cloud Cleaner Tool to solve installation problems

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