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J
justin229625030xwm
Participant
February 2, 2022
Question

Adobe CC Apps and Windows 11 compatibility

  • February 2, 2022
  • 2 replies
  • 601 views

There is a problem that i am having with CC apps. 

Since I have upgraded to the newest update of Windows 11 I am seeing that I cannot use my apps at all upon just paying for the month as well as over due fees i had; It shows that none of the apps are compatible unless I update my computer or downgrade back to windows 10 wich i cannot do now that its been well over 10 days to do so., i have updated my computer a hundred times and nothing works..im at a block right now and need some relife or tech support..

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    February 2, 2022

    Ensure that your account is active and payment details are current.

    https://account.adobe.com/plans

     

    1. Open CC Desktop App.
    2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar again.
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

     

    Failing that, contact tech support for assistance.


    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    Jon Fritz
    Community Expert
    Jon FritzCommunity Expert
    Community Expert
    February 2, 2022

    This is just a user-to-user forum, very few Adobe representatives spend time here and pretty much nobody from Tech Support ever chimes in. 

     

    According to Adobe, everything but a handful of items are compatible with Windows 11...

    https://helpx.adobe.com/download-install/kb/windows-11.html

    To discuss your issues with Adobe Customer Care, you will need to start a chat here: 

     

    https://helpx.adobe.com/contact.html 

    ...click the chat bubble in the bottom right of the browser window.

     

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