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szazone
szazone
Participant
June 1, 2018
Answered

Adobe Dreamweaver CC 2018 No response

  • June 1, 2018
  • 2 replies
  • 1769 views

I have update my Dreamweaver to the latest version 18.2,but the problem still exist:Every time the program would become "no response" after I opening it about 30 seconds ,just like this.And than my Windows system wold tell me the progran has shut dowm.

This topic has been closed for replies.
Correct answer Kratika Agarwal

Thanks for reply.

My OS version is:Windows 10 Education 1803 64 bit,Internal OS version:17134.48

As for the dump file,it seems that there has some problems.I follow your instructions to get a dump file but my operate system seems could not create one.After I edited the registry.I can received every program's dump file but Dreamweaver.I don't know why.But every time,windows would tell me it had sent report to Microsoft.So I opened my Task Manager when Dreamweaver shut down,hope this will be help.

You can see,there are 10 processes of Dreamweaver,and only "Adobe Dreamweaver CC 2018.exe"has no respond.And every time this happened,if I don't end this program manually,it will continuously no respond,and would not close.

This is all I got.Looking forward your next reply.


Hi,

Thanks for your response.

Can you please check if you have created the registry key as shown in below screenshot. Once this is created all Dreamweaver crash reports will be created in %LOCALAPPDATA%\CrashDumps

You will find a *.dmp file created in this path after Dreamweaver crashes. Kindly share the same with us.

Please check if you followed below steps:

  1. Go to run, type regedit and enter. This will open Registry Editor.
  2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting->Right Click->New->Key. New key named "New Key #1" will be created. Rename it to LocalDumps.
  3. Add two entries inside LocalDumps
    1. Right click on LocalDumps->New->Expandable String Value (REZ_EXPAND_SZ). Double click on the entry created and add value name : DumpFolder and value data : %LOCALAPPDATA%\CrashDumps.
    2. Right click on LocalDumps->New->DWORD (32 bit) Value(REG_DWORD). Double click on the value created and add value name : DumpType and value data :1

Next time when the application crashes you will find the crash dump at C:\Users[UserName]\AppData\Local\CrashDumps. Dumps will be created only in case of crash and not hang.

Also when Dreamweaver process goes to not responding state, we can create a dump file in not responding state

Steps- open task manager , select Dreamweaver process, right click on it and click on "create dump file".

Please share the dump files at kragarwaatadobedotcom

Regards

Kratika

2 replies

B i r n o u
B i r n o u
Legend
June 3, 2018

I face exactly the same problem than you, and post many bugs, logs file, and evry info that I can... folks @adobe took control on my mchine and saw exactly the same issue...

well, now since a while I went back to DW CS6... and it works like a charm... too bad that scss, ruby doesn't have the appropriate code coloring...

K
Community Manager
Kratika AgarwalCommunity Manager
Community Manager
June 1, 2018

Hi,

Thanks for reporting the issue.

Could you please clear Dreamweaver Preferences and see if it works. Unusual behavior in Dreamweaver? Try restoring preferences.

Also, if the issue still exist, please use Use the Creative Cloud Cleaner Tool to solve installation problems and reinstall Dreamweaver to see if the issue is resolved.

Thanks

szazone
szazoneAuthor
Participant
June 1, 2018

Thanks for responding,I have tried two ways ,but it seems that doesn't work.First I restoring my preference,but the program even stopped while I set new preferences,like this:

next I use the Creative Cloud Cleaner Tool and reinstall Dreamweaver,but the problem still exist.

K
Community Manager
Kratika AgarwalCommunity Manager
Community Manager
June 4, 2018

Hi,

We are sorry to hear that your issue is not resolved.

Please share below information with us:

1) what is the OS version 32/64 bit?

2) Could you please share the dump file so that we can investigate the issue at our end.

To get a crash dump, below are the steps to follow:

  1. Press Win+R and enter regedit and press Enter key to open Registry editor
  2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\
  3. Create a new key LocalDumps
  4. Inside LocalDumps create a new Expandable String value and name it DumpFolder and provide path of the folder on your desktop where you want the dump to created.
  5. Create a DWORD 32Bit value and name it DumpType and provide 1 as the value.

Add two registry values under LocalDumps as
Name:DumpFolder
Type: REG_EXPAND_SZ
Data:%LOCALAPPDATA%[CrashDumps]   (you can give desktop path)
Name:DumpType
Type:REG_DWORD
Data:1

  1. Close Registry Editor

You can refer to the following MS article for more info on the same: https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx

Next time Dreamweaver crashes, it will create a crash dump in the path provided in the registry.

We will try our best to resolve this issue.

Thanks

Kratika

Dreamweaver Team

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