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Question

adobe DW stuck on splash screen. Adobe Desktop Service.exe

Forum|Forum|7 years ago
January 24, 2019
2 replies
616 views

Most of me adobe CC apps won't open and get stuck on a splash screen in front of the app. I can see that the app is open behind the splash screen with menu's, toolbars, etc. but the screen in front keeps reloading the same thing over and over but never completes it. This image is the most I get. If I click on the "X" it closes the app completely. Maybe this is for Creative Cloud but that console opens.

Thanks all.

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Community Expert

Community Expert

This happens when Adobe cannot communicate with the program because

there is no internet connection
the hosts file is corrupted
there is no valid license
there is a local problem

If this were to happen to me and I did not know the cause, I would Use the Creative Cloud Cleaner Tool to solve installation problems

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pseudodudeAuthor

Inspiring

I might have time for this tomorrow. I'll be using my laptop in the meantime.

Community Manager

Community Manager

If you still need help after trying the suggestions, feel free to let us know. We will do our best to help.

Thanks,

Preran

Community Expert

Community Expert

Which CC version?

Which operating system?

Nancy O'Shea— Product User & Community Expert

pseudodudeAuthor

Inspiring

CC 2018/2019 and Win Pro 7.