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Anamari Romih
Participant
March 24, 2020
Answered

"Adobe Offering Temporary Creative Cloud Free for Students & Faculty"

  • March 24, 2020
  • 4 replies
  • 849 views

Hello,

I am a student at the University of Rijek, currently studing in the IT department ( Department of Informatics ) . We were told that we should sign in to creative cloud with our student mails and that we will be assigned free softwares that are on the Creative Cloud that we signed into since the department has a partnership with your company.

It is said "Adobe is providing temporary at-home access for impacted students and faculty so that they can continue their work remotely. This offer is available until May 31, 2020."

But for me that is not the case, after I downloaded Dreamweaver I got a 7 day trial and for any other software. 
I contacted my University and the assistant on the particular subject and I got the information to come back and seek help from the Adobe Support. How can I get this plan? 

 

Thank you in advace for your help.

 

[Moderator Note: Personal information removed]

      This topic has been closed for replies.
      Correct answer Anamari

      So, this is me. Same "Anamari Romih" . 
      The issue vas resolved via my University. I had to use a bit different University e-mail for signing into the creative cloud. There is a slight difference between the two emails that one has @student.... and one doesn't have stat 'student' extension. 

      So, for all other students out there, if you have this "double" e-mail system, check if there is a specific e-mail that you should be using for this occasion. 
      Other than that, I have now every softvare Adobe Creative Cloud can offer and it is all working normally. 

      Thank you all for checking this out and trying to help.  

      4 replies

      A
      Anamari Correct answer
      Participant
      April 2, 2020

      So, this is me. Same "Anamari Romih" . 
      The issue vas resolved via my University. I had to use a bit different University e-mail for signing into the creative cloud. There is a slight difference between the two emails that one has @student.... and one doesn't have stat 'student' extension. 

      So, for all other students out there, if you have this "double" e-mail system, check if there is a specific e-mail that you should be using for this occasion. 
      Other than that, I have now every softvare Adobe Creative Cloud can offer and it is all working normally. 

      Thank you all for checking this out and trying to help.  

        S
        sonder86010
        Participant
        March 28, 2020

        I'm having this problem as well. The apps were working fine a couple of days ago then suddenly got hit with the prompt for the 7-day trial or purchase subscription to access. I've tried signing out and signing back in to no avail. I've contacted my University and am awaiting a response. Seems like this isn't just a University issue since others seem to be having the same problem.

         

        Also, I tried to contact Adobe, but the support chat is "closed" & directs to the community forum. 

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        March 28, 2020

        See this help article.

        https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

         

        Nancy O'Shea— Product User & Community Expert
        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        March 24, 2020

        1. Open Creative Cloud Desktop App.

        2. Click the avatar (top right image) and Sign-out.

        3. Close all apps.

        4. Restart computer.

        5. Open Creative Cloud desktop app.

        6. Sign-in with the ID and password your IT department told you to use.

         

        If you continue to have problems, sign-in to your Adobe account below to confirm you have an active subscription. https://account.adobe.com/plans

         

        If you still need help, scroll down to Support > Contact Adobe.

         

        ================
        NOTE: The pandemic is effecting all sectors. There are fewer Adobe agents available and wait times are longer than normal.

         

        Nancy O'Shea— Product User & Community Expert
        Jon Fritz
        Community Expert
        Jon FritzCommunity Expert
        Community Expert
        March 24, 2020

        This is not Adobe Customer Care (Adobe's Tech Support), this is an open forum made up of software users like you, so I have removed the personal information you posted.

        I have heard of this offer, but there's nothing anyone in the forum will be able to help you with. This is all handled by your IT department and Adobe Customer Care.

        Adobe Customer Care can be contacted via Chat or Phone here: https://helpx.adobe.com/contact.html

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