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Adode Dreamweaver CC 2017 has stopped working

Forum|Forum|8 years ago
June 7, 2017
3 replies
3238 views

My version of Dreamweaver is constantly crashing, started happening after I recently upgraded my laptop to Windows 10 Enterprise (10.0.15063 Build 15063).

Has anyone else experience the same issues, and happen to have a resolution. I can't go 10 minutes without it crashing out.

dreamweaver.dmp file for info.

This topic has been closed for replies.

Correct answer Niharika Jha

Hi, it's not just one file its all HTML files I might open.

The file you have sent me won't actually open at all - Dreamweaver or browser.

Brendan

Hi,

Actually the problem is that, with one file having the issue- other files tend to mess up to. That is what is happening in our case. We will be working on this and fixing this up. If there is anything else that you are encountering that we are not able to interpret, can you please create a small video clip demonstrating the issue and attach it here.

Regards,

Niharika Gupta

Adobe Dreamweaver

P.S.- I am attaching the files again, please try.

D

dawnv71115512

Participant

I am also having difficulty with dreamweaver. It isn't crashing completely, but the split screen isn't working and often won't show the changes I have made in the code until I have completely shut down dreamweaver and open the file again. Everything was working great until I added in my first set of Media Queries and now Dreamweaver is incredibly slow and lagging.

BenPleysier

Community Expert

It sounds like your problem is different to the original. Please start a new discussion stating you operating system and version of Dreamweaver.

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Niharika Jha

Adobe Employee

Hi,

Thanks for sharing the dump file, can you please tell us which version of Dreamweaver are you running, 17.0, 17.0.1, 17.1?

And are you encountering the crash in some specific workflows? or is it like you do anything it crashes?

Regards,

Niharika Gupta

Adobe Dreamweaver

B

Brendan MartAuthor

Participating Frequently

Morning, there isn't any real pattern. I might be editing directly in HTML, with live view on and it will freeze. I might change an image URL another time and the same things happens.

I'm using fairly lightweight code as will, simple HTML email templates.

Currently using Adobe Dreamweaver CC 2017.1 Release. 9583 Build.

Preran

Community Manager

Just to be sure, does this happen with Dreamweaver, or other Adobe applications as well?

If Dreamweaver is the only Adobe app on your computer, how is the performance when you use other non-Adobe applications on your computer?

Also, did you try doing a clean uninstall, and reinstalling Dreamweaver? Ensure that you enable the option to delete preferences during uninstall.

Use the Creative Cloud Cleaner Tool to solve installation problems

Thanks,

Preran

Community Manager

Hi Brendan,

I suggest getting through some of the troubleshooting procedures yourself using these articles

Disable and Uninstall Web Companion on Windows System

DIY troubleshooting kit for Dreamweaver

If you still need help, contact Customer Care contact-bumper and let them know that you have tried the solutions in this doc. That will help reduce the time you spend with support.

Thanks,

Preran

B

Brendan MartAuthor

Participating Frequently

Thanks Preran,

The Lavasoft Web Companion app isn't install on my system, I have already been through the DIY kit, the issue isn't in there. I have also been through the contact-bumber hence the reason for being here.

Thanks, Brendan

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