Skip to main content
O
osgood_
Legend
June 19, 2019
Question

Advice - Checking if IP address is blocked

  • June 19, 2019
  • 2 replies
  • 3063 views

I have a client, who is the only one who cannot see their own website from within their bank of company computers, everyone else can see the website, even them if they use a mobile or home computer, so it points to their IP address being blocked by their own website domain?

What I want to know is how to check if the domain is blocking their own IP. I have their IP I just need to reference it against something in the Plesk Control Panel but I don't seem to have the relevant 'tools' include d,so its probably a cut-down version of Plesk I assume.

Is the only way to check with the hosting company?

No idea when it comes to this techie stuff, outside of my remit.

Cheers

Os

    This topic has been closed for replies.

    2 replies

    pziecina
    pziecina
    Legend
    June 19, 2019

    One last thought, have you tried looking at the server error logs?

      O
      osgood_Author
      Legend
      June 19, 2019

      pziecina  wrote

      One last thought, have you tried looking at the server error logs?

      I haven't yet but I may get around to doing so if nothing gets resolved quickly.

      pziecina
      pziecina
      Legend
      June 19, 2019

      Have you asked the client to try 'pinging' the IP from his computer?

      See - https://m.wikihow.com/Ping-an-IP-Address

      O
      osgood_Author
      Legend
      June 19, 2019

      pziecina  wrote

      Have you asked the client to try 'pinging' the IP from his computer?

      See - https://m.wikihow.com/Ping-an-IP-Address

      Yes, but there is no response which further suggests the IP is being blocked?

      pziecina
      pziecina
      Legend
      June 19, 2019

      If it is not responding, then yes, it is being blocked.

      If they are using IE/Edge, then it may be being blocked in his internet exceptions in the setting, or less likely, (if they are connecting via lan) the lan network itself may not be allowing access, this one is common if they are using a new computer, and it has not been configured correctly, (a network admins problem).

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices