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joeandrieu
joeandrieu
Participant
May 15, 2020 5:24 PM UTC
Answered

blank popup on launch

The latest update to dreamweaver seems to have killed my configuration.

 

I open dreamweaver, and it opens the most recent files (two are open in tabs), then a blank popup shows up, with a single X in the upper right corner. The only responsive action is clicking on the X, which closes Dreamweaver completely. 

 

I currently can't use the software at all.

 

FWIW, I have the full Creative Studio installed and am using the latest version of dreamweaver (20.1) on Windows 10.

 

Suggestions?

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    BenPleysier
    BenPleysierCorrect answer
    Community Expert
    May 15, 2020 9:08 PM UTC

    No luck. I was able to get the reset dialog popup and reset preferences. 

     

    Then the blank pop-up shows up.

     

    I then tried downgrading to v19.2.1. Still blank popup.

     

    So... still can't use Dreamweaver.


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    6 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 15, 2020 6:07 PM UTC

    Did you keep your previous version of DW CC?  If yes, can you launch it from your CC Desktop App?

     

    See Unusual behavior in Dreamweaver? Try restoring preferences.

    https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

     

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    Nancy O'Shea— Product User & Community Expert
    joeandrieu
    joeandrieuAuthor
    Participant
    May 15, 2020 6:22 PM UTC

    Hmmm I downgraded to v20.0 and get a pop-up for updating the site cache, which takes a while, but then the same blank pop-up shows up. However, in this case, there are now no open tabs.

     

    I'll try resetting preferences.

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    joeandrieu
    joeandrieuAuthor
    Participant
    May 15, 2020 6:30 PM UTC

    No luck. I was able to get the reset dialog popup and reset preferences. 

     

    Then the blank pop-up shows up.

     

    I then tried downgrading to v19.2.1. Still blank popup.

     

    So... still can't use Dreamweaver.

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