Can't load extract panel

I know that this question had been asked before.

The extract panel is not loading. Error message as advise is "Sign out, reset dreamweaver and sign in again".

But this is not working. I try it for a few times but the same error will keep popping out.

I tried all the methods that was advised but none seems to work. Could someone kind please advise what should I do??

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Community Expert

Nancy O'Shea— Product User & Community Expert

Participant

Yes. I have done all the step before extracting the PSD file.

Community Expert

What methods have you already tried (be specific)?

Once we know what hasn't worked, we can possibly offer new options without wasting your time with suggestions you've already tried.

Participant

I have tried using the method that was advise. To sign out, restart dreamweaver and sign in again.

I have also try to troubleshoot dreamweaver on windows program file.

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