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A
Anonymous
September 11, 2020
Question

Can't log in to account

  • September 11, 2020
  • 2 replies
  • 186 views

My email account that I had since the 1980s was suddenly cancelled by my ISP wth 48hrs notice. I can't change my password, whch it is now requiring, becasue it sends the code to my old account. How th heck am I suppose to get around that mess!?

WOULD LOVE to be able to email or chat with support!

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
September 11, 2020

Adobe doesn't conduct business over non-secure e-mail channels.

 

With a good browser that accepts cookies and does not have script blockers, please log-in to your account below to change your primary e-mail address. 
https://account.adobe.com/profile

  • If you still need help, scroll down to Contact Adobe on the same page.
  • Click the chat icon.
  • In the chat box, type AGENT followed by enter key.
  • Wait times may be longer than normal due to Covid-19.

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!  Real Adobe employees do not use Outlook, Gmail, Hotmail, Yahoo or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea— Product User & Community Expert
Nayan_Kankariya
Nayan_Kankariya
Inspiring
September 11, 2020

Hi Lawrence,

 

Thanks for writing to us. Please visit the below link to contact Adobe support and have the issue resolved.

Adobe support: https://helpx.adobe.com/support.html 

 

Please let us know if we can assist you further.

 

Regards,

Nayan

Dreamweaver Team

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