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sheryltoo
Known Participant
April 13, 2020
Answered

Cancelling yearly subscription

  • April 13, 2020
  • 2 replies
  • 1017 views

I signed up for a yearly subscripton last May and don't want to renew my subscription. I'm not sure when I'm supposed to manage my account and cancel it. Do I do it on the date that my subscription started?

This topic has been closed for replies.
Correct answer Nancy OShea

Hi @Echo5E29,

Yes. When you cancel, your service stops. 

You're paying for continued access to your CC products and services which includes free perks like Adobe Portfolio as well as software upgrades.

 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 14, 2020

To avoid penalty fees, cancel in your 12th month of service after the final payment is received.

Log-in to your paid account below. Click on Manage Plans, Cancel.
https://account.adobe.com/plans

 

I want to forewarn you that Adobe will probably offer you incentives (free months of service) to keep you from cancelling.  Accepting will commit you to another year of service.

 

Nancy O'Shea— Product User & Community Expert
BenPleysier
Community Expert
BenPleysierCommunity Expert
Community Expert
April 14, 2020

This is a user2user forum, hence there is very little that we can do to give you an official answer.

 

My guess is to log into your account and cancel the subscription there.When is up to you.

Wappler is the DMXzone-made Dreamweaver replacement and includes the best of their powerful extensions, as well as much more!
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Echo5E29
Participant
February 5, 2021

Do I need to continue to renew or will I loose their services if I cancel? I'm not entirely sure what all the annual fee is doing for us ongoing.

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
February 6, 2021

Hi @Echo5E29,

Yes. When you cancel, your service stops. 

You're paying for continued access to your CC products and services which includes free perks like Adobe Portfolio as well as software upgrades.

 

Nancy O'Shea— Product User & Community Expert
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