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sheryltoo
Known Participant
Apr 13, 2020 10:58 PM UTC
Answered

Cancelling yearly subscription

I signed up for a yearly subscripton last May and don't want to renew my subscription. I'm not sure when I'm supposed to manage my account and cancel it. Do I do it on the date that my subscription started?

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Nancy OShea
Nancy OSheaCorrect answer
Community Expert
Feb 6, 2021 12:20 AM UTC

Hi @Echo5E29,

Yes. When you cancel, your service stops. 

You're paying for continued access to your CC products and services which includes free perks like Adobe Portfolio as well as software upgrades.

 

Nancy O'Shea— Product User & Community Expert
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4 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Apr 14, 2020 12:36 AM UTC

To avoid penalty fees, cancel in your 12th month of service after the final payment is received.

Log-in to your paid account below. Click on Manage Plans, Cancel.
https://account.adobe.com/plans

 

I want to forewarn you that Adobe will probably offer you incentives (free months of service) to keep you from cancelling.  Accepting will commit you to another year of service.

 

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Nancy O'Shea— Product User & Community Expert
BenPleysier
Community Expert
BenPleysierCommunity Expert
Community Expert
Apr 14, 2020 12:35 AM UTC

This is a user2user forum, hence there is very little that we can do to give you an official answer.

 

My guess is to log into your account and cancel the subscription there.When is up to you.

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Echo5E29
Participant
Feb 5, 2021 11:56 PM UTC

Do I need to continue to renew or will I loose their services if I cancel? I'm not entirely sure what all the annual fee is doing for us ongoing.

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Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
Feb 6, 2021 12:20 AM UTC

Hi @Echo5E29,

Yes. When you cancel, your service stops. 

You're paying for continued access to your CC products and services which includes free perks like Adobe Portfolio as well as software upgrades.

 

Translate
Nancy O'Shea— Product User & Community Expert
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