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Marypop
Marypop
Participating Frequently
January 17, 2018
Answered

Cannot sync DW snippets

  • January 17, 2018
  • 2 replies
  • 520 views

Hi

I reinstalled macOS, and can't get DW to sync snippets.

Before that reinstallation I've been clicked sync buttons and I've set automatic sync.

But now when I try, it's greyd out and it says Last sync: none.

Why?

All files are synced fine. Only DW snippets are missing. And Photoshop workspaces are also missing, but that's differents story.

Regards

This topic has been closed for replies.
Correct answer Nayan_Kankariya

Hi Marypop,

The issue seems to be with login into CC Desktop App and hence can you please try the below steps to get sync settings working:

1) Sign-out from Creative Cloud Desktop App and Quit

2) Quit all running Adobe Applications (Would be great if you can kill all processes related to Adobe)

3) Restart your machine and launch Creative Cloud Desktop App and Sign-in again with your Adobe ID

4) Wait for 4-5 minutes and launch Dw

Sync should be enabled and working with the above steps. Let us know if this doesn't work for you. Will investigate it further.

Thanks,

Nayan

2 replies

Nayan_Kankariya
Community Manager
Nayan_KankariyaCommunity ManagerCorrect answer
Community Manager
January 19, 2018

Hi Marypop,

The issue seems to be with login into CC Desktop App and hence can you please try the below steps to get sync settings working:

1) Sign-out from Creative Cloud Desktop App and Quit

2) Quit all running Adobe Applications (Would be great if you can kill all processes related to Adobe)

3) Restart your machine and launch Creative Cloud Desktop App and Sign-in again with your Adobe ID

4) Wait for 4-5 minutes and launch Dw

Sync should be enabled and working with the above steps. Let us know if this doesn't work for you. Will investigate it further.

Thanks,

Nayan

    Marypop
    MarypopAuthor
    Participating Frequently
    January 19, 2018

    Hi Nayan

    This helped.

    Thank you very much

    Nayan_Kankariya
    Community Manager
    Nayan_KankariyaCommunity Manager
    Community Manager
    January 19, 2018

    Great, Thanks Marypop. Looking forward for valuable feedback from you on Dw.

    Regards,

    Nayan

    Jon Fritz
    Community Expert
    Jon FritzCommunity Expert
    Community Expert
    January 17, 2018

    I've always had problems with automated synchronization in DW, so I do it the long way...

    1. Turn on your OS's Hidden Files

    2. Go to C: > Users > username > AppData (normally hidden) > Roaming > Adobe > Dreamweaver (your old version) > your language > Configuration > Snippets

    3. Copy the Snippets folders/files you want to move

    4. Go to C: > Users > username > AppData > Roaming > Adobe > Dreamweaver (new version) > your language > Configuration > Snippets

    5. Paste the Snippets info into the folder

    Everything you had in the old version will now be in the new.

    Marypop
    MarypopAuthor
    Participating Frequently
    January 19, 2018

    Hi Jon

    Thanks for your answer, but I tried and it stopped to number 2. Even though I have hidden files visible, there is no AppData under user name. I have OS High Sierra.

    Regards,

    Mary

    Jon Fritz
    Community Expert
    Jon FritzCommunity Expert
    Community Expert
    January 19, 2018

    Sorry, I missed that you were on a Mac. For future reference, or if others find this thread, the path to the folders on a Mac look like...

    username > Library > Application Support > Adobe > Dreamweaver (version) > your language > Configuration > Snippets

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