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Answered

Computer freeze on managing sites

Forum|Forum|1 year ago
October 10, 2024
3 replies
455 views

Computer : Mac OS 13.6.9

Dreamweaver version: 21.4

set up and manage a site I use the Site > New Site, or Site > Manage Sites dialogs but when I save the computer freeze entirely and the wheel keeps spinning.

Also upon uploading and downloading files to the external server via FTP it has the same problem.

How to fix this?

This topic has been closed for replies.

Correct answer Nancy OShea

Make sure your computer exceeds minimum requirements to run Creative Cloud Desktop App and all other apps you're using.

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/dreamweaver/system-requirements.html

Restore Dreamweaver Preferences

https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

Update Creative Cloud Desktop App.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid Creative Cloud ID and password.

Repair Creative Cloud

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

B

Ben M

Community Expert

There was a freezing issue but that was known to affect 14.0 to 14.3. The latest version for Mac OS 13 is 13.7. Can you try updating and see the issue resolves?

W

WebfieAuthor

Participant

I did the updatte to 13.7. Still the same problem

Nancy OShea

Community Expert

when I save, the computer freeze entirely and the wheel keeps spinning.
By @Webfie

===========

Do you have full read/write permissions for that folder on your macOS hard drive?

Dreamweaver works best when your local site folder resides on the primary drive; not cloud or networked drives.

Nancy O'Shea— Product User & Community Expert

W

WebfieAuthor

Participant

Yes I have full permissions for that folder, Dreamworks is on my local primary hard drive.

Nancy OShea

Correct answer

Community Expert

Make sure your computer exceeds minimum requirements to run Creative Cloud Desktop App and all other apps you're using.

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/dreamweaver/system-requirements.html

Restore Dreamweaver Preferences

https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

Update Creative Cloud Desktop App.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid Creative Cloud ID and password.

Repair Creative Cloud

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

Nancy O'Shea— Product User & Community Expert

W

WebfieAuthor

Participant

I checked and the computer has all the requirements to run creative desktop app and also dreamweaver app.

I did also the fixes.

Still the same problem

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