Connect to remote server

Hi @Jessling,

Thanks for writing to us. Can you please try below options and see if you are able to connect to the FTP server.

1. Please confirm the server connection protocol FTP/SFTP/FTPs ?
2. As you mentioned you were able to connect earlier, please confirm if the Dw version is 21.3 where the connection was successful. If yes, you should contact remote site's hosting provider if they have made any changes to your server protocols, ciphers, folder paths etc.
3. Please try changing site's FTP address "ftp.mydomain.com" and try connecting.
4. Please try changing site's FTP address as "username@hostname" and try connecting.
5. In case you are connecting via numerical IP address, try changing to the domain address and try connecting. Also try vice versa scenario.
6. Please try turning off the checkbox at  Site > Manage Site > Servers > Remote Servers > More Options > Turn off "Use Passive FTP".

There could be a possibility of any backend changes at your hosting provider or Internet Service Provider which can lead to the connection issue. Please see if you can also connect to your hosting providers and ISP for troubleshooting the behavior since the issue started happening recently. Accordingly, we can further investigate and try resolving the issue.

Have a pleasant day!

Regards,

Nayan

Dreamweaver Team

1. Which version of Dreamweaver do you have?

2. Which operating system?

3. Have you ever connected to this server before from this computer and DW version? 

4. Are you sure you have the correct FTP log-in credentials and remote directory for this hosting plan?

I assume you've turned off any firewall that might be interfering with the transfer.

That being said, have you tried using a dedicated FTP program like the free Filezilla Client?

If it doesn't work from there, the problem would be at the hosting level. You'll need to contact them and see if they've changed a setting recently that's keeping DW from connecting.