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M
MarekSzopinski
Inspiring
December 7, 2017
Answered

Corrupted help menu

  • December 7, 2017
  • 2 replies
  • 1325 views

When F1 is pressed I got message "Unable to display help. Connect to the internet...".

Direct access to the help URL works properly. Turning off Kaspersky Internet Security doesn't solve this problem. All FTP connections works properly. Access to the help form Photoshop, Animate etc works as well.

Moreover, when I configure offline help to use instead, it also doesn't work. I'm using Windows 10 Pro but configuration guide stops at Windows 8. It could be the reason maybe.

Another surprising behaviour appears when I click Help / Dreamweaver Tutorial or other options. They are opened perfectly but... in Internet Explorer! My default browser is Microsoft Edge. When I use any other Adobe application, all links form Help menu open with Edge, not IE ! 

What should I do to fix help menu?

Regards,

Marek

    This topic has been closed for replies.
    Correct answer lnayal

    You can check if Windows Firewall is blocking DW help?

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    December 8, 2017

    F1 in DW brings me to this page.

    Nancy O'Shea— Product User & Community Expert
    M
    MarekSzopinskiAuthor
    Inspiring
    December 8, 2017

    Hi Nancy,

    Response of my DW after pressing F1 is:

    This is why I didn't decide to submit a bug. It seems to be a problem with my local installation.  I tried to unistall and install again DW but it didn't help.

    K
    Community Manager
    Kratika AgarwalCommunity Manager
    Community Manager
    December 10, 2017

    Hi,

    What is the Dreamweaver version are you using?

    Thanks

    BenPleysier
    Community Expert
    BenPleysierCommunity Expert
    Community Expert
    December 7, 2017

    F1 does not work at all for me. Never tried it before because the online help is all I need. Go to Adobe Dreamweaver Learn & Support and see for yourself.

    Wappler is the DMXzone-made Dreamweaver replacement and includes the best of their powerful extensions, as well as much more!
    M
    MarekSzopinskiAuthor
    Inspiring
    December 7, 2017

    Hi,

    F1 should just open what you are using :-)

    F1 should open online help by default but it doesn't because of failure.

    BTW, in my opinion pressing F1 is quicker than opening browser and then choosing URL from favourites etc.

    BenPleysier
    Community Expert
    BenPleysierCommunity Expert
    Community Expert
    December 7, 2017

    Submit a feature request

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