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umairs9843531
umairs9843531
Participant
August 13, 2017
Answered

Crash Report

Dreamweaver 2017.5 crash each time when i start it . How can i resolve this issue ?

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    Nancy OShea
    Nancy OSheaCorrect answer
    Community Expert
    August 13, 2017

    Check your Crash logs  or Windows Event Viewer for the faulting module.

    Lavasoft's Web Companion add-in is a known conflict with several Adobe products including DW, PS and AE.

    Removing Lavasoft and related DLL files fixes the problem.

    Photoshop crashes with Lavasoft Chrome extension or Bins utility installed

    If you have received a recent OS update, you might want to check that your graphics driver is compatible with graphics card.    I understand Win10 Creator update sent out a new driver that created problems for some people.

    Nancy

    Nancy O'Shea— Product User & Community Expert
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    5 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    August 13, 2017

    Check your Crash logs  or Windows Event Viewer for the faulting module.

    Lavasoft's Web Companion add-in is a known conflict with several Adobe products including DW, PS and AE.

    Removing Lavasoft and related DLL files fixes the problem.

    Photoshop crashes with Lavasoft Chrome extension or Bins utility installed

    If you have received a recent OS update, you might want to check that your graphics driver is compatible with graphics card.    I understand Win10 Creator update sent out a new driver that created problems for some people.

    Nancy

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    Nancy O'Shea— Product User & Community Expert
      umairs9843531
      umairs9843531Author
      Participant
      August 19, 2017

      Nancy OShea Thank you very much for guiding me , ill check Crash logs  or Windows Event Viewer.

      and my graphics card is working properly with windows 10 updates also my adobe Photoshop also working perfect .

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      umairs9843531
      umairs9843531Author
      Participant
      August 19, 2017

      In event viewer i checked and i found this kindly take a look ..

      Faulting application name: Dreamweaver.exe, version: 17.0.0.9314, time stamp: 0x57fbec4d

      Faulting module name: AdobePIP.dll_unloaded, version: 7.3.1.61, time stamp: 0x55eeb4f4

      Exception code: 0xc0000005

      Fault offset: 0x0000000000014f40

      Faulting process id: 0x35b8

      Faulting application start time: 0x01d310608480e17d

      Faulting application path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\Dreamweaver.exe

      Faulting module path: AdobePIP.dll

      Report Id: f4b92417-a762-4344-8ad6-083f641ee591

      Faulting package full name:

      Faulting package-relative application ID:

      And this

      The program Dreamweaver.exe version 17.0.0.9314 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

      Process ID: 26d8

      Start Time: 01d3105fdf322ffc

      Termination Time: 28

      Application Path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\Dreamweaver.exe

      Report Id: 752dd8d6-8a28-4928-b309-b19ab140c28f

      Faulting package full name:

      Faulting package-relative application ID:

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