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aytonwest
aytonwest
Known Participant
January 12, 2022
Question

Crashing Dreamweaver - Annoying the hell out of me...

  • January 12, 2022
  • 1 reply
  • 634 views

Dreamweaver CC21

Mac OS Big Sur 11.6.2,

2 TB Solid State SATA drive

iMac (Retina 5K, 27" Late 2015)

3.3 GHz Quad core, 24 GB 1867 MHz DDR3, AMD Radeon M395 2 GB

 

This is a problem that I have had for a fair few months and it first appearded on the previous version of DW as well.

The app crashes when I close a html page I have been working on. It is very common if I have 4 or 5 pages open at the same time, but this is not exclusive.

I have deleated the app an dreinstalled from Creative Cloud. I have Shift+Command+Option and cleared preferences on start up and I have also removed the entire mac preference folder content as well.

 

What else can I try. I think its Adobe not me! Anyone else suffer this?

 

Thanks.

This topic has been closed for replies.

1 reply

Nayan_Kankariya
Community Manager
Nayan_KankariyaCommunity Manager
Community Manager
January 12, 2022

Hi @aytonwest,

 

Thanks for writing to us, we apologize for the inconvinience caused. Please confirm if you are on latest Dw 21.2 version. Also, can you please provide below info for further investigating the issue.

 

  1. Please confirm if the crash is consistently seen on your Mac machine.
  2. Is the crash observed while clicking on 'x' button of the file from Document toolbar. If yes, can you please try closing the file via keyboard shortcut(Cmd+W) or via File menu -> Close and confirm if the crash is observed.

3. Please confirm if you had submitted the crash to us which can be done via the Adobe Crash reporter dialog which gets invoked after Dw crashes. Once we have the crash log, we can further investigate the issue at our end.

 

Also it would be great if we can have a remote connect session (details sent via private message) to further debug the issue and try fixing the issue on your Mac machine.

 

Have a pleasant day!

 

Regards,
Nayan
Dreamweaver Team

aytonwest
aytonwestAuthor
Known Participant
January 12, 2022

Hi Nayan.

 

I would be more than happy to have a remote connect session. Just send over the details.

 

1. I have only had this on my Mac as its the only machine I use.

2. It happens when I cmd+w to close. I rarely use any other method so I cannot recal if this happens if I click the X or File - Close.

3. I always submit the crash report, yes. Not always ad my own message though.

 

Thanks

 

Joe

Nayan_Kankariya
Community Manager
Nayan_KankariyaCommunity Manager
Community Manager
January 12, 2022

Hi Joe,

 

Thanks for reverting on this with the confirmation on submitting the crash report. We could not fetch the crash details with your email address, can you please re-submit the crash and confirm once submitted. We have written to you in a private email for the remote connect session. We shall debug the issue in the session, and try fixing the issue or collect the requried info and accordingly take this forward.

 

Have a pleasant day!

 

Regards,

Nayan

Dreamweaver Team

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