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Bik3crazy
Participant
July 1, 2020
Question

DeamWeaver 18.2 Crashes after splash screen

  • July 1, 2020
  • 2 replies
  • 355 views

A few users are starting to have this issue. Done all the suggested fixes and none have work so far. All have had the same error in the event viewer.

    This topic has been closed for replies.

    2 replies

    K
    Community Manager
    Kratika AgarwalCommunity Manager
    Community Manager
    July 1, 2020

    Hi,

     

    Thanks for reporting the issue. Can you please install latest Dreamweaver build 20.2 from Adobe Creative cloud and see if the issue is fixed.

    Could you please share below information with us to investigate the issue.

    • Event View Log file
    • Control panel error logs
    • Can you run Adobe log collector tool on your machine and share the logs
    • Crash Dump generated by windows error reporting or crash dumps can also be collected by following  below steps:

     

    Create the following registry entries at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting[LocalDumps] 
    Add two registry values under LocalDumps as
    1) Name:DumpFolder 
    Type: REG_EXPAND_SZ
    Data:%LOCALAPPDATA%[CrashDumps]
    2) Name:DumpType
    Type:REG_DWORD
    Data:1

    When the application crashes you will find the crash dump at D:\Users[UserName][AppData]\Local[CrashDumps]  

     

    Regards

    Dreamwevare Team

    B
    Bik3crazyAuthor
    Participant
    July 2, 2020

    Good Morning,

    DreamWeaver 20.2 cant be loaded.

    Where do i send the adobe log file??

     

    Jon Fritz
    Community Expert
    Jon FritzCommunity Expert
    Community Expert
    July 1, 2020

    So we don't waste your time suggesting troubleshooting steps you've already taken, what fixes have you tried, specifically?

    B
    Bik3crazyAuthor
    Participant
    July 1, 2020

    The repair, the uninstall/reinstall rebooting after the uninstall, the cleaner tool and a few of the regedit removes. Even did a sfc /scannow and chkdsk /f. 

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