Participant

Question

Developers BEWARE!

Forum|Forum|9 years ago
March 13, 2017
5 replies
724 views

I agreed to a 1 year creative cloud term with Adobe to use Dreamweaver. I have had numerous problems with the software. It take up to 3 minutes to open and some files it won't open at all. But I kept my agreement and continued paying the monthly fees until my year was complete.

Now after 1 year I want to cancel my subscription and I was told that I will be charged $109, that the subscription automatically renews for ANOTHER YEAR!

I did not agree to this and will be posting this to many social media accounts and contacting the credit card company next to report this as fraud and a unauthorized charge.

I expect more from Adobe (we all do).

Scott

creative clound membership

This topic has been closed for replies.

rayek.elfin

Legend

First, did you get a reminder about the renewal? Adobe states in their contract that they will. Many CC users wishing to cancel have complained that they never received one. If you did not get a reminder, you should mention that to the Adobe chat. My guess is you did not get one?

Secondly, according to consumer rights (depending on the country, though), in most Western countries, you have the right to cancel that renewal within two weeks at no additional cost. Nowhere is it stated in the Adobe contracts that this is not the case. Other CC users who complained to Adobe support have used consumer law to cancel their Adobe CC sub. If you are within the two weeks of your renewal date you should still be able to cancel without the hefty 50% cancellation fee.

EU:

Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.

If you bought a good or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and with no justification.

Guarantees, cancelling and returning your purchases - Your Europe

For US citizens the rules are less clear. There is a 3-day cooling off period, but I am not certain whether that is viable in this case. I do know of one case where the CC user used consumer protections laws in the US to fend off the renewal within two weeks.

B

Ben M

Community Expert

Actually you did agree to this. It has been in the terms and anyone here would have been able to confirm for you that renewals are automatic unless you cancel prior to the renewal. Paragraph 2 - Annual Contract Paid Monthly.

Adobe - Subscription Terms

O

osgood_

Legend

https://forums.adobe.com/people/Ben+M wrote
Actually you did agree to this. It has been in the terms and anyone here would have been able to confirm for you that renewals are automatic unless you cancel prior to the renewal. Paragraph 2 - Annual Contract Paid Monthly.
Adobe - Subscription Terms

That's indefensible, was there 'really' another option? Adobe are shafting anyone they can get money out of - always have done and always will do. Why does it cost $109 dollars just to cancel something? Someones just come up with a figure and thought - I know if its a high figure maybe we can get the poor sodds to stay on for the other 6 months. Adobes customer relations is appauling being driven by low life gutter tripe that do nothing but quack.

Just like any other company they make it as hard as possible to get out of a contract and put blocks in the way, offer other deals desperately trying to hang onto your custom. Read the other thread on the 'backdoor' forum its an eye-opener. One even posted a transcript of their conversation.

rayek.elfin

Legend

It's too easy to blame Adobe's management - they are merely in the business of making as much money as they can for their share holders - that is part of the world humanity made for itself. Also too easy to blame support staff - I am sure they are told by management to make it as difficult as they can within legal limits to cancel subscriptions.

In the end no-one is forcing any of us to subscribe to Adobe's services. And before signing any contract READ it and UNDERSTAND it.

I suppose this is a lesson everyone must learn sooner or later.

paulk7737514

Inspiring

I was convinced this was about something really sinister.

Sheena Kaul

Legend

Moving to Dreamweaver support forum

Nancy OShea

Community Expert

I'm on Win10, 64 bit. And I'm happy to say Dreamweaver hums along just fine for me. No latency problems. So maybe something is different about your set-up or the files you're working with, I don't know. You have not provided us with much information.

With respect to cancelling, you agreed to a 1 year contract, right? And did you contact Adobe Customer Care to cancel your subscription as it was coming due? Even if it auto renewed, I'm pretty sure you have a 30 day window in which to cancel without a penalty. Did you do that?

Nancy

Nancy O'Shea— Product User & Community Expert

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded