Do you charge clients whose websites have been hacked?
I recently had to troubleshoot a website that was removed for excessive use of SQL resources. In doing so, I discovered that the database was down because a hacker had added a new MySQL user name in some sort of attempt to hijack the database. Luckily I was able to restore the database my returning the original user name in the configuration file.
So my question is: Do you charge your clients for fixing their hacked websites? It seems like a good way to anger a client and yet, without the expertise of the web designer their sites would remain down.
