Skip to main content
D
diggetydog
Known Participant
November 11, 2016
Answered

dreamweaver 2017 crashes everytime

  • November 11, 2016
  • 4 replies
  • 8425 views

What's happening? Creative Cloud informs me of Upgrades - I upgrade. AND NOW I CANNOT WORK. I pay for this software. And it cost me more in lost productivity.

Then I read about other people's issues. And the solution is to look in your event log and try to find the answer there. Are you serious?

Should.t something come up before you press "upgrade" that would inform users that there may be problems!!!!!!

Irresponsible Process. Only after I upgrade and have constant crashes do I find out there are known issues. Truly unbelievable.

HP has software that finds and fixes your problems.

Intuit has software that identifies issues and solves them.

Intel XDK, Android Studio, Virtual Studio and on and on do not release software that crashes as many times as adobe.

I am sorry but seriously. Every major release has dreamweaver issues....

So I am reading more and one suggestion is to open old version (CS6 for me) Just guess what happened? CRASH!

SO Support guys what do I do as the questions keep rolling in every few minutes.?

This topic has been closed for replies.
Correct answer mkumarbn

Nothing from this link works for this.

Do-it-yourself troubleshooting kit for Adobe Dreamweaver

Why is there not a simple process to supply the info required to help you help me. Am I now an Adobe Support Tech? Searched for how to find a crash dump Dreamweaver in Google - there is nowhere that explains how to find a crash dump! Seriously? The one thing I have read over and over that you need and there is no clear link to how to find a crash dump. Step #1 = tell people how to find a crash dump.

Band-aid after band-aid after band-aid to support issues is not a good way of providing support.

And before you start the usual problem-solving sequence related by KiethAus here Re: Dreamweaver CC Crashes Constantly

realize that my computer can handle it. It's not my computer. It's your software.

Oh, wait I finally found something about crash logs - Ok Hold on - I need to go into my registry and create some entries. Seriously - can't this be automated.

Oh Now this is useless since it is a hang and not a crash - I REALLY WANT TO SWEAR LOUDLY THROUGH THIS SCREEN

PLEASE SEND ME A LINK TO DREAMWEAVER CC 2015 so I can re-install it and get back to work ASAP.


If you are trying to reinstall an older version of the app, the steps in this blog should help Install a previous version of any Creative Cloud application

  1. Click the Creative Cloud icon, located in the taskbar (Windows) or Apple menu bar (Mac OS), to open the Adobe Creative Cloud desktop app. If it’s not already selected, click the Apps tab at the top of the window.
  2. In the Find Additional Apps section, choose Previous Versions > View Previous Versions.
  3. Scroll to the app you want to download and click the Install button. Choose an available version to install.
  4. Find the application you wish to revert to in the list, click on the Install menu button, and choose the application you wish to revert to.
  5. The former version of the application is now installed.

4 replies

D
Dana Pride 2
Participating Frequently
April 3, 2017

I am also using an iMac and all local files. I have not been able to open DreamWeaver in months, and am really frustrated. I have spent hours following all the suggestions to fix or repair. I was not able to open DW CC 2015 and now can't open DW CC 2017. I have been updating my websites only using code and text edit, I want my DreamWeaver back!

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 3, 2017

  wrote

I am also using an iMac and all local files. I have not been able to open DreamWeaver in months,

If you can't open either version, I suspect a problem with your computer's configuration.  The first thing that jumps to mind is a duplicate folder name on the same named volume.  

Nancy

Nancy O'Shea— Product User & Community Expert
D
Dana Pride 2
Participating Frequently
April 14, 2017

Duplicate folder? I can't find one.

I have not been able to call Customer Care because of my work hours, but on my next day off I will try it.

T
tafratzke
Participant
March 9, 2017

This sounds like something I wrote?  Crash, crash, crash.  Dreamweaver 2017 is a joke.  I too tried an older version, but it crashed too.  My website deadline is staring me in the face but nothing I can do.  I've used it for years, but i guess not any more.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 9, 2017

Are you on Windows?

What does your Windows Event Viewer say is the faulting module?  See link below for details.

Photoshop crashes with Lavasoft Chrome extension installed

Lavasoft on Windows OS is a known conflict with many Adobe products including DW, PS & AE.  Removing Lavasoft and its related DLL files fixes the problem.

If you don't have Lavasoft, it could be graphics card related.  Updating your graphics drivers from the card manufacturer's website usually fixes that problem.

Nancy

Nancy O'Shea— Product User & Community Expert
R
rags2281
Participant
December 10, 2016

I have an iMac and 2017 crashs everyday this is really messed up for people that paid for this product!

Please make a fix I'm sure now you are aware!

mkumarbn
Adobe Employee
mkumarbn
Adobe Employee
November 11, 2016

Ryan, we are really sorry that Dreamweaver CC 2017 has been crashing for you. We would look at WER reports to see if we can find these reports to analyze the issue meanwhile if you could please share a couple of crash dumps to help us analyze the issue faster it would be helpful. You could mail these crash dump files directly to dw-wishlist@adobe.com and we would try analyzing the problem.

D
diggetydogAuthor
Known Participant
November 11, 2016

What the heck is WER report? How do I find a crash dump? OK I wil l google it - Thanks.

D
diggetydogAuthor
Known Participant
November 11, 2016

The program Dreamweaver.exe version 17.0.0.9314 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 19c8

Start Time: 01d23c2b46b3e145

Termination Time: 21

Application Path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\Dreamweaver.exe

Report Id: a01dac6c-a820-11e6-af90-00261883ec78

Faulting package full name:

Faulting package-relative application ID:

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices