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Nancy OShea
Nancy OSheaCorrect answer
Community Expert
Oct 9, 2020 9:53 PM UTC

Is this a fresh installation?  If so, it looks like a bad one. 

Run the Adobe Cleaner Tool followed by a re-install.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Nancy O'Shea— Product User & Community Expert

2 replies

Participant
Oct 17, 2020 2:21 PM UTC

Thank you, it took some time but it worked perfectly.

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Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
Oct 9, 2020 9:53 PM UTC

Is this a fresh installation?  If so, it looks like a bad one. 

Run the Adobe Cleaner Tool followed by a re-install.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Translate
Nancy O'Shea— Product User & Community Expert