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Correct answer Nancy OShea

Is this a fresh installation?  If so, it looks like a bad one. 

Run the Adobe Cleaner Tool followed by a re-install.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

2 replies

J
jb_bell@comcast.netAuthor
Participant
October 17, 2020

Thank you, it took some time but it worked perfectly.

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
October 9, 2020

Is this a fresh installation?  If so, it looks like a bad one. 

Run the Adobe Cleaner Tool followed by a re-install.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Nancy O'Shea— Product User & Community Expert
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