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Participant
Jun 12, 2020 1:27 PM UTC
Question

Dreamweaver 2020 not opening on Windows 10

Yesterday everything was fine.

Today on opening Dreamweaver the loading circle just went round and round.

Spoke to someone called P Mohan on chat.

He got me to install all Windows Updates

Next I uninstalled Creative Cloud and Dreamweaver, rebooted and re-installed.

No joy.

Asked P Mohan to elevate my issue and he/she cut me off.

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4 replies

Nancy OShea
Community Expert
Community Expert
Jun 20, 2020 7:30 PM UTC

Boot up your computer in Safe Mode with Networking.

If you still cannot launch DW,  please log-in to your account below. Scroll down to View Support History and provide additional information to your Adobe Case.  Then click Contact Adobe to resume online chat.
https://account.adobe.com/plans

 

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Nancy O'Shea— Product User & Community Expert
Participant
Jun 20, 2020 9:07 AM UTC

Yes, tried running as administrator. No preferences to restore.

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BenPleysier
Community Expert
Community Expert
Jun 20, 2020 12:26 PM UTC

Not sure what you mean by saying

No preferences to restore.

 

Try using the Adobe Cleaner Tool 

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Nancy OShea
Community Expert
Community Expert
Jun 12, 2020 6:57 PM UTC

Did you right click and run as administrator?

Did you Restore Preferences?

https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

 

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Nancy O'Shea— Product User & Community Expert