Skip to main content
D
draknor
Participant
July 10, 2020
Question

Dreamweaver 2020 not starting correctly

  • July 10, 2020
  • 3 replies
  • 641 views

Hi,

 

I installed a few apps through Creative Cloud. Acrobat and InDesign work fine, but when trying to launch Dreamweaver, nothing happens.

If I check the tasks manager, Dreamweaver appears with only 7Mo of memory each time I try to launch it again.

 

I tried deleting and reinstalling it, didn't work.

 

Any idea?

 

I have a limited amount of internet data so if I could avoid re-downloading again and again, it would help me as well 😛

 

Thanks!

 

William

    This topic has been closed for replies.

    3 replies

    Nayan_Kankariya
    Community Manager
    Nayan_KankariyaCommunity Manager
    Community Manager
    July 13, 2020

    Hi William,

     

    Can you please provide additional info and try performing the below and let us know if the issue gets resolved.

     

    1. Run cleaner tool to remove Dreamweaver and other Adobe applications, reboot your machine and again install the creative cloud app, install Dreamweaver
    2. OS configuration ?
    3. Please share Dreamweaver.log after launching Dreamweaver

         To enable logs add DWORD DWLog = 1 in the below regedit location

         Computer\HKEY_CURRENT_USER\Software\Adobe\Dreamweaver 2020\Logging

         Log will be available at C:\Users\<USERNAME>\AppData\Roaming\Adobe\Dreamweaver 2020

    4. Check if running the limited access repair tool works. Steps available at this link. 

    5. Try if setting local admin account works. Steps available at this link.

     

    Thanks,

    Nayan

    Dreamweaver Team

    D
    draknorAuthor
    Participant
    July 13, 2020

    Well, don't know why, but it's now suddenly working! I hope it will go on this way 😊

     

    Thanks all for your help!

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 11, 2020

    Right click and run as Administrator. 

     

    Nancy O'Shea— Product User & Community Expert
    D
    draknorAuthor
    Participant
    July 11, 2020

    I've already tried this of course, doesn't change anything for this problem.

    P
    Paul-M
    Legend
    July 11, 2020

    Bit of a stab in the dark but try uninstalling Dreamweaver, restart Windows.

     

    Now close/exit the Created Cloud app.

     

    Now go to C:\Users\<USERNAME>\AppData\Roaming\Adobe and if any Dreamweaver folder(s) are left over delete them (if you have an older version installed you want to keep obviosuly don't delete that folder). I'd also do the same by navigating to C:\Program Files\Adobe\ ...

     

    Relaunch the Creative Cloud app by right clicking the shortcut icon > run as administrator & try installing Dreamweaver again.

    Paul-M - Community Expert
    BenPleysier
    Community Expert
    BenPleysierCommunity Expert
    Community Expert
    July 10, 2020

    Have a look at https://helpx.adobe.com/au/dreamweaver/kb/commontroubleshooting.html

    Wappler is the DMXzone-made Dreamweaver replacement and includes the best of their powerful extensions, as well as much more!
    D
    draknorAuthor
    Participant
    July 11, 2020

    I've tried different solutions in the link:

    - resetting preferences

    - doing a clean install 

    - shutting down firewall, anti-virus...

     

    Still same problem so far.

     

    I've tried creating a new user, and when logging through this one, it works, but not through the main user.

     

    Any idea?

    BenPleysier
    Community Expert
    BenPleysierCommunity Expert
    Community Expert
    July 11, 2020
    I've tried creating a new user, and when logging through this one, it works, but not through the main user.

    Reading that, I can only assume that you are on a Mac. As my machine is a PC, I do not have that problem.

    Wappler is the DMXzone-made Dreamweaver replacement and includes the best of their powerful extensions, as well as much more!
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices