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PaulRL
Participant
August 29, 2023
Question

Dreamweaver 2021 crashes when going into Preferences

  • August 29, 2023
  • 2 replies
  • 562 views

I recently got a laptop upgrade at work, and I was moved from DW CS6 to DW 2021. Everything works fine, but when I try to go into Preferences, it crashes the program. I contacted other users in my agency who use DW 2021, and apparently, everyone has this same issue.

 

I've tried resetting preferences, but it didn't help. Any ideas as to why we're all having this issue?

    This topic has been closed for replies.

    2 replies

    L
    Community Expert
    L e n aCommunity Expert
    Community Expert
    August 30, 2023

    @PaulRL Have you tried using the Creative Cloud Cleaner Tool, which allows you to remove snippets of files or instructions that can sometimes cause problems, especially between CS and CC?

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    P
    PaulRLAuthor
    Participant
    August 30, 2023

    I have not tried that, but I will now, thanks.

    Also, Help > About doesn't mention anything about Enterprise. It just lists the DW Version (21.3), build number (15593), and rolls credits.

    Jon Fritz
    Community Expert
    Jon FritzCommunity Expert
    Community Expert
    August 29, 2023

    I've never heard of this issue with the standard CC subscriptions, are you on an Enterprise version of the software by chance?

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    PaulRLAuthor
    Participant
    August 29, 2023

    I think we are. Is there any way to check to see which version we're on?

    Jon Fritz
    Community Expert
    Jon FritzCommunity Expert
    Community Expert
    August 29, 2023

    The exact version should be under Help > About Dreamweaver.

    If you have an administrator that installs your Adobe programs on all of your machines, they would likely need to contact their Adobe rep to figure out what's going wrong.

    Sounds like a company-wide permissions issue to me, since everyone is experiencing the same oddball glitch. You would need to have read/write access to the folders where the Preferences are stored in order to change them. A permissions issue might cause attempting to make changes to crash the program..

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