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jimj1988872
Participant
March 20, 2021
Question

Dreamweaver 2021 won’t launch anymore on my Mac user account

  • March 20, 2021
  • 1 reply
  • 450 views

Dreamweaver 2021 won’t launch anymore, it always hangs on launch with ‘updating site cache’ message displaying, but the stop button is unresponsive. It’s always been fine previous to today.

 

 

 

 

 

 

 

 

 

I’m using Mac OS 10.15.1 

iMac (Retina 5K, 27-inch, 2019)

3.7 GHz 6-Core Intel Core i5

32 GB 2667 MHz DDR4

No 3rd party antivirus software.

I have restarted Mac, multiple times.

I’ve uninstalled and reinstalled Dreamweaver 2021.

I've tried restoring prefs, using the instructions here:

https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

(both manually and with the startup screen method).

All my other Adobe CC apps are running fine, computer is behaving normally and all non Adobe apps behaving normally.

On a second uninstall/reinstall it launched fine when I was logged out of CC and then when I logged into CC it was fine until I quit and relaunched and the problem came back again...

But when I try swiching to another user account on the Mac it opens fine.

Any suggestions would be amazing, thanks!

    This topic has been closed for replies.

    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 20, 2021

    Some things to try:

    1. Restore Preferences

    2. Restart computer.

    3. Create a new Mac user profile with administrative level permissions.

     

    Hope that helps, let us know how you make out.

     

    Nancy O'Shea— Product User & Community Expert
    J
    jimj1988872Author
    Participant
    March 20, 2021

    Thanks for the advice Nancy,

    I already did points 1 and 2 and have retried them but it didn't help, I have now created a new Mac user profile and DW starts up fine, as it does in the other user account I already tried (this one with no admin permissions), but DW still won't launch on my user.

     

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 20, 2021

    At least you can use your software with another user profile.  I'm afraid there's nothing we can do about your bad Mac user account.  That's something you'll have to ask Apple about.

     

    Nancy O'Shea— Product User & Community Expert
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