Dreamweaver 21.1 Crashing on Startup on Windows

Forum|Forum|4 years ago
May 5, 2021
2 replies
2586 views

Dreamweaver 21.1 is crashing on startup on Windows 10. I've tried doing the Windows+Ctrl+Shif execution for Dreamweaver.exe to reset preferences as mentioned in Unusual behavior in Dreamweaver? Try restoring preferences. (adobe.com) but that crashes, too.

What else do I need to do?

This topic has been closed for replies.

Nancy OShea

Community Expert

I've tried doing the Windows+Ctrl+Shift execution for Dreamweaver.exe to reset preferences... but that crashes, too.

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That sounds serious.

Do you have all the latest Windows 10 updates?
Please ensure your computer exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Nancy O'Shea— Product User & Community Expert

D

DennyP_AZAuthor

Inspiring

Yes, I have all current Windows updates. This is not a new install or a new laptop. Dreamweaver was working earlier today. I shut it down normally. When I tried to start it again, it keeps crashing.

I did reinstall it using the Creative Cloud Cleaner Tool. It still is crashing.

Nancy OShea

Community Expert

Contact Tech Support.

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down to Contact Adobe or Adobe Help Center on the same page.
3. Online chat is available in English 24/7. See screenshot.

4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html