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Participant
Jul 5, 2022 4:12 PM UTC
Answered

Dreamweaver 21.3 hangs on startup

Hello All,

I finally replaced my Mac with a new one and updated to the latest version of Dreamweaver, which bounces in the dock for about a minute before stopping. All the while, the Force Quit pane says it's not responding. I deleted Dreamweaver and installed the latest from scratch as well as version 21.2, but same results. Any suggestions? Thanks.

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    Daniel25131578jhhcCorrect answer
    Participant
    Jul 7, 2022 12:46 AM UTC

    Can you boot up your mac in Safe Mode?

    Does that allow you to open DW?

     


    Ahhh, good question. DW didn't open in Safe Mode in my account, but it did for the Guest. I assumed that meant corrupted files and trashed the DW files in my Library.  (I manually did what Cmd + Option + Shift while launching Dreamweaver is supposed to do, but wasn't working.) Fixed it! Thank you for your help!

    7 replies

    Nancy OShea
    Community Expert
    Community Expert
    Jul 5, 2022 6:19 PM UTC

    Make sure your computer meets the minimum CPU & GPU requirements to use the latest Creative Cloud. Most Creative Cloud apps work on:

    • windows 11 (64-bit), Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported;)
    • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

    https://helpx.adobe.com/creative-cloud/system-requirements.html


    You need a computer user profile with administrative permissions as well as access to read/write/edit files on the primary volume.

    https://support.apple.com/guide/mac-help/change-permissions-for-files-folders-or-disks-mchlp1203/mac

     

     

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    Nancy O'Shea— Product User & Community Expert
    Participant
    Jul 5, 2022 6:23 PM UTC

    Thanks, Nancy. It's a new Mac mini running Monterey (12.4). I'm the administrator (and only user).

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    Nancy OShea
    Community Expert
    Community Expert
    Jul 5, 2022 6:54 PM UTC

    Did you read the Apple Support link I posted above?

     

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    Nancy O'Shea— Product User & Community Expert