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jamess1407369
jamess1407369
Participant
Jul 29, 2018 10:13 PM UTC
Answered

Dreamweaver CC 2017 starts to open then stops

Up until today, DW was working fine but this morning it starts to open then just closes. I have turned my PC off and restarted but to no avail. Any clues as to what may have happened?

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    Kratika AgarwalCorrect answer
    Participating Frequently
    Jul 30, 2018 6:54 AM UTC

    Hi,

    Thanks for reporting.

    Could you please try clearing Dreamweaver Preferences and see if it resolves the issue.

    Unusual behavior in Dreamweaver? Try restoring preferences.

    Thanks

    Kratika

    View reply

    5 replies

    cdeatherage
    Inspiring
    Jul 30, 2018 11:51 AM UTC

    I had something similar happen with Photoshop CC2017. As I recall--it was some months back--I found an online solution to open the CC app and uninstall the program; and then to download, install, and run the CC cleaner app. Probably required a system re-boot before returning to the CC app and re-installing the program.

    Chris

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    BenPleysier
    Community Expert
    BenPleysierCommunity Expert
    Community Expert
    Jul 30, 2018 2:18 AM UTC

    What does the Event viewer have to say? Assuming that you are on a Windows machine, have a look at What Is the Windows Event Viewer, and How Can I Use It?

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    jamess1407369
    jamess1407369Author
    Participant
    Jul 30, 2018 5:34 AM UTC

    Faulting application name: Dreamweaver.exe, version: 17.5.0.9878, time stamp: 0x592ee4fe

    Faulting module name: Dreamweaver.exe, version: 17.5.0.9878, time stamp: 0x592ee4fe

    Exception code: 0xc0000005

    Fault offset: 0x00000000012b30a6

    Faulting process ID: 0x1430

    Faulting application start time: 0x01d42780c0f411a0

    Faulting application path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\Dreamweaver.exe

    Faulting module path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\Dreamweaver.exe

    Report ID: 88e155fb-f4f2-4c14-adf0-5ba5f0ddd1dd

    Faulting package full name:

    Faulting package-relative application ID:

    Is this what you were asking for? I must admit, I do not understand it.

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    Kratika AgarwalCorrect answer
    Participating Frequently
    Jul 30, 2018 6:54 AM UTC

    Hi,

    Thanks for reporting.

    Could you please try clearing Dreamweaver Preferences and see if it resolves the issue.

    Unusual behavior in Dreamweaver? Try restoring preferences.

    Thanks

    Kratika

    Translate
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