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pigstymike
Participant
April 10, 2018
Answered

Dreamweaver CC (2018) crashes and closes almost every time during a library file (.lbi) update

  • April 10, 2018
  • 3 replies
  • 765 views

Dreamweaver CC (2018) crashes and closes almost every time during a library file (.lbi) update across whole website

Process:

  • I edit a library file
  • Click save and an Update Library Items Window appears
  • Underneath is a heading which reads 'Update library items in these files? I have the optioin to Update or Don't Update
  • I select Update
  • Dreamweaver starts to update the files and almost always crashes and closes. So I have to start the whole process again.
  • It could take 3 attempts before it does actually update all the files without crashing.
  • It could be as many as 50 files, which need to be updated.

This is not website specific as it crashes on all of them.

Operating system is macOS High Sierra Version 10.13.4

Obviously I am paying a lot of money for this software and it is wasting a lot of time.

    This topic has been closed for replies.
    Correct answer Kratika Agarwal

    Hi,

    could you please share the crash logs with us:

    To get a crash dump, below are the steps to follow

    1. Press Win+R and enter regedit and press Enter key to open Registry editor
    2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\
    3. Create a new key LocalDumps
    4. Inside LocalDumps create a new Expandable String value and name it DumpFolder and provide path of the folder on your desktop where you want the dump to created.
    5. Create a DWORD 32Bit value and name it DumpType and provide 1 as the value.
    6. Close Registry Editor

    You can refer to the following MS article for more info on the same: https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx

    Next time Dreamweaver crashes, it will create a crash dump in the path provided in the registry.

    Once you have shared the crash dump, you can delete the DumpFolder key if required from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\ in registry.

    You can share the dmp file with me at kragarwaatadobedotcom

    We will try our best to resolve this issue.

    Thanks

    3 replies

    K
    Community Manager
    Kratika AgarwalCommunity ManagerCorrect answer
    Community Manager
    April 20, 2018

    Hi,

    could you please share the crash logs with us:

    To get a crash dump, below are the steps to follow

    1. Press Win+R and enter regedit and press Enter key to open Registry editor
    2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\
    3. Create a new key LocalDumps
    4. Inside LocalDumps create a new Expandable String value and name it DumpFolder and provide path of the folder on your desktop where you want the dump to created.
    5. Create a DWORD 32Bit value and name it DumpType and provide 1 as the value.
    6. Close Registry Editor

    You can refer to the following MS article for more info on the same: https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx

    Next time Dreamweaver crashes, it will create a crash dump in the path provided in the registry.

    Once you have shared the crash dump, you can delete the DumpFolder key if required from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\ in registry.

    You can share the dmp file with me at kragarwaatadobedotcom

    We will try our best to resolve this issue.

    Thanks

    P
    pigstymikeAuthor
    Participant
    April 26, 2018

    Hi,

    Thank you very much for taking the time to reply but I'm afraid I'm struggling to follow the instructions but also the link is for a Windows PC and I use an iMac

    There's another email just arrived re the same subject so I'll have a look at that one too.

    Many thanks again,

    Mike

    From: Kratika Agarwal <forums_noreply@adobe.com>

    To: Mike Gallagher <mike.gallagher@btinternet.com>

    Sent: Friday, 20 April 2018, 7:51

    Subject: Dreamweaver CC (2018) crashes and closes almost every time during a library file (.lbi) update

    Dreamweaver CC (2018) crashes and closes almost every time during a library file (.lbi) update

    created by Kratika Agarwal in Dreamweaver support forum - View the full discussion Hi, could you please share the crash logs with us: To get a crash dump, below are the steps to follow  

    - Press Win+R and enter regedit and press Enter key to open Registry editor

    - Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\

    - Create a new key LocalDumps

    - Inside LocalDumps create a new Expandable String value and name it DumpFolder and provide path of the folder on your desktop where you want the dump to created.

    - Create a DWORD 32Bit value and name it DumpType and provide 1 as the value.

    - Close Registry Editor

    You can refer to the following MS article for more info on the same: https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx Next time Dreamweaver crashes, it will create a crash dump in the path provided in the registry.Once you have shared the crash dump, you can delete the DumpFolder key if required from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\ in registry. You can share the dmp file with me at kragarwaatadobedotcom We will try our best to resolve this issue. Thanks If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10330719#10330719 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10330719#10330719 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Dreamweaver support forum by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624. This email was sent by Adobe Community because you are a registered user.

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    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    April 27, 2018

    Let us know if you need more assistance. If you do, please send me your Adobe ID, location, and phone number along with the URL of this post over a private message. To send a private message, click my picture and use the message button. We will get in touch with you for investigation.

    Thanks,

    Preran

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    April 11, 2018

    Apologize for your frustration. To check whether it is DW or the OS that is causing this issue, we will have to investigate. Please send me your Adobe ID, location, and phone number along with the URL of this post over a private message. To send a private message, click my picture and use the Message button.

    BenPleysier
    Community Expert
    BenPleysierCommunity Expert
    Community Expert
    April 10, 2018

    There have been many problems associated with the O/S that you are using, not just Dreamweaver. As you rightly say, it is no use paying for a product that does not work for you. However, is it High Sierra that is to blame, or is it Dreamweaver that has a problem reacting to the unannounced changes in O/S.

    For more, have a look at macOS High Sierra (10.13) compatibility FAQ | Creative Cloud

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