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S
sbl
Inspiring
November 26, 2017
Answered

Dreamweaver CC 2018 has stopped working

  • November 26, 2017
  • 2 replies
  • 2378 views

I've been using Dreamweaver for many years, but hadn't started it in a few days. Now when I start it, before the splash screen goes away, Windows tells me that it has "stopped working". The event log says that dreamweaver.exe got an access violation (code 5). I tried uninstalling and reinstalling, installing the 2017 version, deleting the cache folders under AppData, rebooting, nothing helped (the 2017 version also dies in the same way.)

Earlier posts about this problem refer to a Lavasoft software, but I don't have that.

I am running Windows 10 Fall Creators' Update with all Windows Updates applied. My video card is an NVidia 1050 with the latest driver. Photoshop CC works fine.

Thanks for any advice.

Steve

    This topic has been closed for replies.
    Correct answer sbl

    Thank you for investigating until here. I think we will need to get in touch with you for further investigation. Please send your Adobe ID, location, and phone number to me over a private message along with a URL of this post. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

    Thanks,

    Preran


    I managed to resolve the problem - I think. A sticking point was the Creative Cloud app itself, which refused to uninstall. (I had tried to repair it, but that did not help.) I found a separate tool on the Adobe site to remove the CC app, and it did. I then reinstalled CC and then DW. DW now starts. I have also installed Photoshop and Acrobat DS. I'm hoping to be back to normal soon.

    2 replies

    K
    Community Manager
    Kratika AgarwalCommunity Manager
    Community Manager
    November 27, 2017

    Hi

    Uninstall Dreamweaver from CC with deleting the Preferences, quit cc, login to CC.

    Install Dreamweaverr and relaunch it.

    Thanks

    S
    sblAuthor
    Inspiring
    November 27, 2017

    Now I'm even worse off...

    Uninstalling DW, quitting CC, deleting preferences, reinstalling CC - no effect.

    I then uninstalled all CC products. The CC app itself would not uninstall, claiming I still had Adobe products installed, but that was not true. Rebooted. Ran the cleaner tool as administrator, got this:

    C:\Users\Steve\Desktop>AdobeCreativeCloudCleanerTool.exe

    Traceback (most recent call last):

      File "<string>", line 214, in <module>

      File "D:\CleanerTool\pyinstaller-1.5.1\iu.py", line 436, in importHook

      File "D:\CleanerTool\pyinstaller-1.5.1\iu.py", line 521, in doimport

      File "C:/builds/CleanerTool/CC18/source\source\out\build\pyi.win32\ACToolMain\outPYZ1.pyz/sqlite3", line 24, in <module>

      File "D:\CleanerTool\pyinstaller-1.5.1\iu.py", line 436, in importHook

      File "D:\CleanerTool\pyinstaller-1.5.1\iu.py", line 521, in doimport

      File "C:/builds/CleanerTool/CC18/source\source\out\build\pyi.win32\ACToolMain\outPYZ1.pyz/sqlite3.dbapi2", line 27, in <module>

      File "D:\CleanerTool\pyinstaller-1.5.1\iu.py", line 436, in importHook

      File "D:\CleanerTool\pyinstaller-1.5.1\iu.py", line 505, in doimport

      File "D:\CleanerTool\pyinstaller-1.5.1\iu.py", line 297, in getmod

      File "D:\CleanerTool\pyinstaller-1.5.1\iu.py", line 109, in getmod

    ImportError: DLL load failed: Invalid access to memory location.

    What now?

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    November 27, 2017

    Thank you for investigating until here. I think we will need to get in touch with you for further investigation. Please send your Adobe ID, location, and phone number to me over a private message along with a URL of this post. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

    Thanks,

    Preran

    BenPleysier
    Community Expert
    BenPleysierCommunity Expert
    Community Expert
    November 26, 2017

    Try closing Dreamweaver, renaming the configuration folder to configuration-bu (so that you can restore it if it doesn't work) and restarting DW.

    Hopefully that will work. If not, open the event viewer in Windows and see waht is happening.

    Wappler is the DMXzone-made Dreamweaver replacement and includes the best of their powerful extensions, as well as much more!
    S
    sblAuthor
    Inspiring
    November 26, 2017

    As I wrote initially, I did delete (didn't rename) the configuration folder, to no effect. And the event viewer is where I saw that it was getting the access violation.

    BenPleysier
    Community Expert
    BenPleysierCommunity Expert
    Community Expert
    November 26, 2017

    Sorry, I thought that you deleted the cache folders

    deleting the cache folders under AppData
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