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JanCreativeArcade
Participant
December 3, 2018
Answered

Dreamweaver CC 2019 closes immediately after opening

  • December 3, 2018
  • 2 replies
  • 5432 views

Every time I open Dreamweaver, the application loads briefly and then immediately crashes with no error message or warning. I have looked through these discussions already and tried every solution suggested with no improvement. I am running Dreamweaver CC 2019 and Windows 10.

This is the error message in Event Viewer:

Faulting application name: Dreamweaver.exe, version: 19.0.0.11193, time stamp: 0x5ba43399

Faulting module name: Dreamweaver.exe, version: 19.0.0.11193, time stamp: 0x5ba43399

Exception code: 0xc00000fd

Fault offset: 0x00000000011edd6a

Faulting process id: 0x7a4

Faulting application start time: 0x01d48b1a12d98f65

Faulting application path: D:\Program Files\Adobe\Adobe Dreamweaver CC 2019\Dreamweaver.exe

Faulting module path: D:\Program Files\Adobe\Adobe Dreamweaver CC 2019\Dreamweaver.exe

Report Id: ea90c8bf-0045-4430-b0a3-071793036819

Faulting package full name:

Faulting package-relative application ID:

So far, these are the steps I have tried:

  • Reset Dreamweaver preferences
  • Uninstall/reinstall using the Creative Cloud client (restarting the computer before reinstalling)
  • Uninstall using Creative Cloud Cleaner Tool and reinstalling (restarting the computer before reinstalling)
  • Ran system file check, no issues found

Any recommendations on where to go from here? The message in event viewer has not changed through all of these steps.

    This topic has been closed for replies.
    Correct answer JanCreativeArcade

    My apologies - I did more troubleshooting and the problem appears to be resolved. It seems to have been a Windows 10 issue, and running the DISM command to restore health must have resolved it.

    2 replies

    M
    marks598123
    Participating Frequently
    July 22, 2019

    I am having the same issue, and just ran the DISM scanhealth and restorehealth, but the problem persists. Any other possible solutions?

    BenPleysier
    Community Expert
    BenPleysierCommunity Expert
    Community Expert
    July 23, 2019

    Try Deleting a corrupted cache file

    Wappler is the DMXzone-made Dreamweaver replacement and includes the best of their powerful extensions, as well as much more!
    J
    JanCreativeArcadeAuthor
    Participant
    December 3, 2018

    In the hopes that it would provide some insight, I ran the log collector tool and uploaded the log. I have also created a dump file I can provide if needed.

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    December 3, 2018

    JanCreativeArcade,

    Will do my best to help. Please send me your Adobe ID, location, and phone number over a private message. To send a private message, click my profile name and use the Message button.

    Thanks,

    Preran

    J
    JanCreativeArcadeAuthorCorrect answer
    Participant
    December 4, 2018

    My apologies - I did more troubleshooting and the problem appears to be resolved. It seems to have been a Windows 10 issue, and running the DISM command to restore health must have resolved it.

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