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Participating Frequently
Jan 11, 2019 10:11 PM UTC
Question

Dreamweaver CC 2019 has begun crashing after starting up

On Wednesday this week, Dreamweaver began crashing after starting up. I've deleted preferences as well as the Configuration folder. I've also double checked and both Tahoma and Verdana are activated (albeit with duplicated fonts, which are deactivated).

Right now its completely unusable. I'll open Dreamweaver, initially I'd see the cache being rebuilt. Then I'll see the initial screen and then it'll crash.

My CC App version is 4.7.0.400 and this is on Mac OS 10.14.2

Any help would be really appreciated!

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16 replies

Participating Frequently
Jan 15, 2019 4:47 PM UTC

I uninstalled DW 2019 and 2018, after which the Cleaner tool didn't have any options for Dreamweaver. Once DW 2019 was reinstalled it still is crashing after a few moments after it's fully loaded.

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aaronriedle1111
Participant
Jan 16, 2019 10:13 AM UTC

I have the same Problem nothing is working anymore. deletet my hole CC installation and cleaned everything.

Still DW 2019, 2018, 2017 is not working.

macOS Mojave
Version: 10.14.2

its working on my macbook but not on my iMac

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Participating Frequently
Jan 17, 2019 7:35 PM UTC

Hey Julias. Glad to see it's not just me. I'm in the process of removing any duplicate fonts, as I read that can cause some weird issues. Tight deadlines haven't allowed me to finish the process. Not sure why it started after a few days of no issues. Maybe try checking for duplicate fonts?

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Participating Frequently
Jan 14, 2019 9:29 PM UTC
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BenPleysier
Community Expert
Community Expert
Jan 15, 2019 2:48 AM UTC

I am not an expert, but what I see is that the are a couple of Adobe (Dreamweaver) modules that are failing.

I suggest you follow Use the Creative Cloud Cleaner Tool to solve installation problems

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Nancy OShea
Community Expert
Community Expert
Jan 11, 2019 10:31 PM UTC

Sounds like a conflict from somewhere.  What do your crash logs say is causing DW to crash?

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Nancy O'Shea— Product User & Community Expert
Participating Frequently
Jan 14, 2019 2:35 PM UTC

Where can I find the Dreamweaver crash logs? My Google-fu is failing me.

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Nancy OShea
Community Expert
Community Expert
Jan 14, 2019 7:42 PM UTC

Which operating system?

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Nancy O'Shea— Product User & Community Expert