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kristiek96635439
Participant
March 6, 2017
Question

Dreamweaver CC doesn't open on Windows

  • March 6, 2017
  • 3 replies
  • 276 views

My Dreamweaver CC won't open on my hp Windows 10 laptop. Every time I open the application it crashed right away. I've uninstalled it and reinstalled it already and that still hasn't worked. If anyone has an idea of what might be wrong or some way to fix the problem that would be great!

    This topic has been closed for replies.

    3 replies

    Preran
    Legend
    March 8, 2017

    Hi kristie,

    Let me know if the solutions provided above helped, or if you need more assistance.

    Thanks,

    Preran

    Nancy OShea
    Community Expert
    Community Expert
    March 6, 2017

    What does your Windows Event Viewer say is the faulting module?  See link below for details.

    Photoshop crashes with Lavasoft Chrome extension installed

    If the faulting module is "LavasoftTcpService64.dll" (or something similar) then Lavasoft is the culprit.  It's a known conflict with many Adobe products including DW, PS, AE...  Uninstalling Lavasoft and its related DLL files fixes the problem.

    Nancy

    Nancy O'Shea— Product User & Community Expert
    Jon Fritz
    Community Expert
    Community Expert
    March 6, 2017

    Have you attempted running it as Administrator the first time?

    When you uninstall/reinstalled, did you use the Adobe Cleaner Tool?

    Use the Creative Cloud Cleaner Tool to solve installation problems