Dreamweaver crashing

Forum|Forum|4 years ago
March 24, 2021
2 replies
930 views

Help, I have not been able to do any work today as DW crashes everytime I try to do something. I am on Windows 10 and have recently updated DW to v21.1. This tarted last week intermittently but now is constant

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Correct answer Nayan_Kankariya

Hi @sarahfisher ,

Thanks for writing to us. Can you please confirm the workflow where the crash is seen with Dw 21.1, is it on launch or file open/edit workflow. Also can you please confirm if you had submitted the crash to us which can be done via the Adobe Crash reporter dialog which gets invoked after the product crashes.

Once we have the crash log, we can further investigate the issue at our end.

Also it would be great if we can have a remote connect session (details sent via private message) to further debug the issue and try fixing the issue.

Regards,
Nayan
Dreamweaver Team

Nayan_Kankariya

Correct answer

Community Manager

Hi @sarahfisher ,

Thanks for writing to us. Can you please confirm the workflow where the crash is seen with Dw 21.1, is it on launch or file open/edit workflow. Also can you please confirm if you had submitted the crash to us which can be done via the Adobe Crash reporter dialog which gets invoked after the product crashes.

Once we have the crash log, we can further investigate the issue at our end.

Also it would be great if we can have a remote connect session (details sent via private message) to further debug the issue and try fixing the issue.

Regards,
Nayan
Dreamweaver Team

S

sarahfisherAuthor

Known Participant

It is during page edit, and in particular where I am trying to edit and save. The Crash reporter box has come up many times and yes has been submitted. I believe.

Where is this private message?