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T
tinap21688624
Participating Frequently
December 30, 2017
Answered

Dreamweaver CS5.5 Crashes upon Opening

  • December 30, 2017
  • 2 replies
  • 1578 views

No matter which way I attempt to open Dreamweaver CS5.5 (v 11.5, it starts the "Initializing" process, opens for a split second and then closes down quickly.  I don't know the fix for this and desperately need it to work again. 
Working in Windows 10 Pro.
PLEASE HELP!?

This topic has been closed for replies.
Correct answer B i r n o u

when you reinstall did you clean uninstall ?... it is not exclusive to creative cloud, but also to previous version of DW...

Use the Creative Cloud Cleaner Tool to solve installation problems

read the article

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 30, 2017

Did you Restore Preference? That usually fixes most problems.

Restore preferences in Dreamweaver CS4, CS5, and CS5.5

A look at your Windows Event Viewer should tell you which module is causing DW to crash.

It could be a problem with your graphics driver .dll or something else.

Nancy O'Shea— Product User & Community Expert
T
tinap21688624Author
Participating Frequently
December 31, 2017

Nancy OShea, per your instructions on Window Event Viewer, I found this:

Faulting application name: CompatTelRunner.exe, version: 10.0.16299.15, time stamp: 0x74099bb1

Faulting module name: wuapi.dll_unloaded, version: 10.0.16299.98, time stamp: 0x55bdd18d

Exception code: 0xc0000005

Fault offset: 0x000000000001712f

Faulting process id: 0x2810

Faulting application start time: 0x01d375831fafa56b

Faulting application path: C:\WINDOWS\system32\CompatTelRunner.exe

Faulting module path: wuapi.dll

Report Id: e0978f41-3dfa-42fe-9613-9fcdf98f6723

Faulting package full name:

Faulting package-relative application ID:

Would it be correct to assume that a Windows Update caused this and the wuapi.dll needs to be removed?

Your suggestions are greatly appreciated.

B i r n o u
B i r n o u
Legend
December 30, 2017

If launching it doesn't work.. did youtry launching as administrator (right click and choose in the drop down menu)

if that doesn't work... try cleaning the preferences

Clearing preferences

manually or by holding Win+Ctrl+Shift or Cmd+Opt+Shift while launching DW

or restore it

Restoring Preférences

https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

if that still doesn't work... perhaps unistalling it... cleaning the unisntallation, using the cloud cleaner, and resinstall DW

Creative Cloud Cleaner Tool

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

T
tinap21688624Author
Participating Frequently
December 30, 2017

Thanks B i n o u, but your suggestions are for Creative Cloud.  I am on CS5.5 Dreamweaver v11.5.
However, I have already uninstalled Dreamweaver and re-installed.  No luck.
And I have already tried to launch as administrator and that didn't work either.

I still can't get it to open (after the loading/initializing screen)... it simply crashes/closes after that.

B i r n o u
B i r n o uCorrect answer
Legend
December 30, 2017

when you reinstall did you clean uninstall ?... it is not exclusive to creative cloud, but also to previous version of DW...

Use the Creative Cloud Cleaner Tool to solve installation problems

read the article

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