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ebmRocksville
Participant
December 12, 2017
Answered

Dreamweaver CS6 Crashing after update

  • December 12, 2017
  • 1 reply
  • 796 views

I am using Dreamweaver cs6 from the master collection.  I recently did an update so that I could use raw images in Photoshop.  Since that update i have had my Dreamweaver randomly crash on me.  I lose all of the work that i have done and no option to recover.  I don't know how to explain what is causes it as it seems random.  Nothing seems to be consistent with the crashes.  I have uninstalled and reinstalled the program.  Please help me as this is really starting to cause a headache with everything that i have to redo.

This topic has been closed for replies.
Correct answer Nancy OShea

Faulting application name: Dreamweaver.exe, version: 12.0.0.5808, time stamp: 0x4f7617ae

Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x2cd1ce3d

Exception code: 0xc0000005

Fault offset: 0x001349b5

Faulting process id: 0xa9a8

Faulting application start time: 0x01d3738d004dadec

Faulting application path: C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS6\Dreamweaver.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: a95901b9-bf54-4cd1-9aba-153b447532f1

Faulting package full name:

Faulting package-relative application ID


Kernalbase is a Windows system file.  Do you have all the latest updates for Win10?

1 reply

Nancy OShea
Community Expert
Community Expert
December 12, 2017

I'm not too sure what Photoshop has to do with DW.

Did you check your crash logs or Windows Event Viewer to see what's causing the problem?

Nancy

Nancy O'Shea— Product User & Community Expert
ebmRocksville
Participant
December 12, 2017

Photoshop asked me to update and it updated all the programs.  Its just what triggered the update to happen.  How do you check the crash logs?

Nancy OShea
Community Expert
Community Expert
December 12, 2017

Which OS do you have?

Nancy O'Shea— Product User & Community Expert