Skip to main content
S
surfingmtber
Participating Frequently
October 3, 2019
Answered

Dreamweaver CS6 - Retrieval

  • October 3, 2019
  • 3 replies
  • 556 views

Purchased a download and licence for Dreamweaver CS6 in 2014.  PC has suddenly developed a hard drive issue!  Is there anyway I can re-install CS6 on a new machine? Still have the licence key. Thanks.

    This topic has been closed for replies.
    Correct answer Nancy OShea

    Log-in to your Adobe Account. 

    https://account.adobe.com

    If your original order was for digital downloads, you might have a link in your portal. 

    3 replies

    Jon Fritz
    Community Expert
    Jon FritzCommunity Expert
    Community Expert
    October 8, 2019

    It sounds like you were the victim of a scam run by a group of companies over the years. Basically, they would illegally sell volume license seats to third parties (usually at "almost too good to be true" reduced rates). Large groups of scam victims would end up with the same license key, meant to be used within a single company. Once Adobe finds the volume license being used illegally, they revoke it so the scammers can no longer profit from it. Unfortunately, that means a lot of unsuspecting people can no longer use what they thought they were paying for.

    As far as I know, really the only thing you can do is purchase a legitimate license from Adobe directly. CC plans are available here: https://www.adobe.com/creativecloud/plans.html

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    October 3, 2019

    Log-in to your Adobe Account. 

    https://account.adobe.com

    If your original order was for digital downloads, you might have a link in your portal. 

    Nancy O'Shea— Product User & Community Expert
    S
    surfingmtberAuthor
    Participating Frequently
    October 8, 2019
    Thanks for this advice. Contacted support via the chat line, explained that I purchased this software and licence in 2014 (download). I provided my licence key and was then given two links for the re-install. When installing the key rceived a warning message saying 'licence key revoked'. Contacted support again and was told that Adobe no longer supports this key! What to do next??
    Jon Fritz
    Community Expert
    Jon FritzCommunity Expert
    Community Expert
    October 3, 2019

    If you purchased it directly from Adobe, and the download no longer shows when you log into their site, you should be able to contact Customer Care to get a download link...

    https://helpx.adobe.com/contact.html

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices