Been struggling with an problem lately when using Dreamweaver 2021 FTP client on a MacPro (2019) running Big Sur 11.6.2. After "Synchronizing" or "Putting" an html file using the Files window the file size refreshes to 0KB on the server side. When displayed in a browser it shows nothing and view source shows no code. The following has been tried with no change:Remove and reinstall DW via Creative Cloud app and reinstalled.Remove DW via CS5 Cleaner Tool and reinstalled.Completely deleted site in Manage Sites and re-added.Checked and double checked all settings with co-workers problem free set-up.Worked with office network team to check file is passing thru firewall successfully (it is).Created and tested new ftp credentials.Called Adobe tech support twice. Stand alone FTP client (Transmit) works fine. Any other suggestion would be greatly appreciated. Thanks

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Question

Dreamweaver FTP upload results in 0KB HTML file on server

Forum|Forum|4 years ago
January 28, 2022
3 replies
1431 views

Been struggling with an problem lately when using Dreamweaver 2021 FTP client on a MacPro (2019) running Big Sur 11.6.2. After "Synchronizing" or "Putting" an html file using the Files window the file size refreshes to 0KB on the server side. When displayed in a browser it shows nothing and view source shows no code.

The following has been tried with no change:

Remove and reinstall DW via Creative Cloud app and reinstalled.
Remove DW via CS5 Cleaner Tool and reinstalled.
Completely deleted site in Manage Sites and re-added.
Checked and double checked all settings with co-workers problem free set-up.
Worked with office network team to check file is passing thru firewall successfully (it is).
Created and tested new ftp credentials.
Called Adobe tech support twice.

Stand alone FTP client (Transmit) works fine.

Any other suggestion would be greatly appreciated.

Thanks

This topic has been closed for replies.

tomb92906800Author

Known Participant

UPDATE - Tried uninstaling DW and installing oldest version available to rule out latest update being the problem.

Still have same problem.

Any other ideas? Anyone?

Nancy OShea

Community Expert

Who is your web host?

Nancy O'Shea— Product User & Community Expert

tomb92906800Author

Known Participant

We host in-house.

Nancy OShea

Community Expert

Also ensure that you're uploading files to the server's ROOT DIRECTORY.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Who is your web host?

Did you try using Passive FTP under More options? See screenshot.

Nancy O'Shea— Product User & Community Expert

tomb92906800Author

Known Participant

Hi Nancy,

We host in-house and have had no trouble for about 15 years.

We also tried toggling variations of the options you hilighted with no success.

The only change has been the replacement of the Mac Pro from a late 2013 to the 2019. Even with that, things ran smoothly for weeks. Can't pinpint any other changes except maybe a DW update.

Very strange.

Nancy OShea

Community Expert

So it worked at one point on this machine and suddenly stopped?

Try Restoring Preferences.

https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

Nancy O'Shea— Product User & Community Expert

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