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J
JohnnyAir
Inspiring
November 2, 2023
Question

Dreamweaver will not launch

  • November 2, 2023
  • 3 replies
  • 1913 views

I'm on Windows 10.  I have the current version of Dreamweaver via Creative Cloud.  I haven't used DW for a few months.  The splash screen comes up and it just hour glasses.

 

Everything is updated.  I've tried rebooting a couple of times.  There's plenty of RAM and space on the drives.

 

Any thoughts on how I might resolve this please?

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 16, 2023

Launch Creative Cloud Desktop App and update to the latest version 6.0.0.571 if you haven't already.

Click the hamburger menu in top left > Help > Check for Updates.

 

Also refer to this help article for more details.

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

 

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 15, 2023

@JohnnyAir,

This sometimes happens after a Windows update. 

  1. Restart your computer.
  2. Go to Windows Start Menu and right-click on Dreamweaver icon.
  3. Select More > Run as Administrator.

 

If that fails, then do what @Nayan_Kankariya suggested and Restore Preferences.

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
J
JohnnyAirAuthor
Inspiring
November 16, 2023

Thank you.  I tried that but no luck.  Am trying Nayan's solution.  Based on current progress it looks like it will take about 5 hours.

B
Community Expert
Ben MCommunity Expert
Community Expert
November 16, 2023
quote

Thank you.  I tried that but no luck.  Am trying Nayan's solution.  Based on current progress it looks like it will take about 5 hours.


By @JohnnyAir

 

Is there something telling you 5 hours remaining or how are you coming to this conclusion?

 

In addition to the original KB article posted, can you follow steps in this one to delete the filecache and recreate the user configuration folder ( https://helpx.adobe.com/dreamweaver/kb/troubleshoot-javascript-errors-dreamweaver-cs6-cc.html#:~:text=Common%20causes%20of%20JavaScript%20errors,a%20bad%20installation%20of%20Dreamweaver. ). 

 

Outside of that has anything changed on the computer recently? Normally if that doesn't work, I would say to login as a guest or as a new user on the machine and see whether the issue is isolated to your current user account or DW as a whole.

Nayan_Kankariya
Community Manager
Nayan_KankariyaCommunity Manager
Community Manager
November 15, 2023

Hi @JohnnyAir,

 

Thanks for writing to us. Can you please try resetting Dw app preferences by performing the steps mentioned in this KB article and let us know if the issue gets resolved. Based on the outcome, we can further investigate the behavior on your Win 10 machine and try resolving the issue.

 

Have a pleasant day!

 

Regards,

Nayan

Dreamweaver Team

J
JohnnyAirAuthor
Inspiring
November 16, 2023

It looks like it will take about 5 hours Nayan.  Does that sound kinda normal?

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