DW 21.0, Build #15392 - Synced Custom Workspaces are NOT importing from the Cloud

Forum|Forum|5 years ago
October 26, 2020
1 reply
405 views

Overall, importing synced settings from the cloud is kludgy at best. Sometimes it works, sometimes it doesn't. I had to perform the steps in the Preferences Panel 3 times before it worked. And custom workspaces never imported.

I submitted a bug report below:

https://dreamweaver.uservoice.com/forums/382851-adobe-dreamweaver-bugs/suggestions/41748331-dw-21-0-build-15392-synced-settings

My workaround on Win10 (v 2004) is to manually copy workspace files from old version to new version.

C:\Users [name] > AppData > Roaming > Adobe > Dreamweaver [old ver] > [language] > Configuration > Workspaces.

Error

This topic has been closed for replies.

Nayan_Kankariya

Community Manager

Hi Nancy,

Thanks for writing to us. Can you please confirm if you had synced custom workspace settings successfully to cloud with Dw 20.2 before trying to download the settings in 21.0.

You can also try to Import settings from previous Dw versions by following below steps:

1. Open Preferences dialog --> Sync Settings category
2. Check Import Sync Settings checkbox
3. Restart Dw
4. Click on Apply in Sync toast pop-up (wheel icon on top-right of Dw)

Also, custom workspaces and keyboard shortcuts will sync only with same OS version and not cross-platform (Mac-Win). Hence please confirm if you had successfully synced the settings on the same OS platform with earlier Dw version.

Regards,
Nayan
Dreamweaver Team

Nancy OShea

Author

Community Expert

Yes Nayan,

Workspaces were synced to the cloud. See screenshot from DW 20.1.

Win10 (v 2004).

Creative Cloud Desktop App 5.3.1.470

No platform changes.

Nancy O'Shea— Product User & Community Expert

Nayan_Kankariya

Community Manager

Thanks Nancy for sharing additional info. Can you please try clicking on 'Apply Updates' button in Dw 20.1 and try importing in Dw 21.0. Also for confirmation, can you please try creating a new custom workspace and sync to cloud in Dw 20.1 and confirm if importing the settings Dw 21.0 works.

Also, can you please spare some time for a remote connect session so that we can debug the issue further and try fixing the issue with importing settings on your machine.

Regards,

Nayan

Dreamweaver Team

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