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Zydox79
Participant
November 14, 2022
Question

DW 21.3.0 keeps crashing after startup

  • November 14, 2022
  • 1 reply
  • 670 views

Hello.

 

My DreamWeaver 2021 keeps krashing after startup. Everytime I reboot my laptop DW spends most of the first day crashing. I haven't found any pattern, the first startup restores all open files form the last session, the following crashes start with a blank window but it still crashes after a while (between 30sec - 10 min after startup).

 

I submit all crashes and has been doing it since this started early this year, but it's getting anoying to work with DW as it doesn't seem to improve.

 

Here is a copy of the last crash error:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Dreamweaver" applicationVersion="21.3.0" build="15593" source="Windows-Client" crashType="n/a">
<time year="2022" month="11" day="14" hour="9" minute="37" second="31" timeoffset="60" timezone="W. Europe Standard Time"/>
<user guid="3620187d-96df-43a5-a0d8-6c2f6dd79793"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="19044" applicationlanguage="en-us" userlanguage="en-SE" oslanguage="en-US" ram="32467" machine="12th Gen Intel(R) Core(TM) i7-1260P" model="Intel64 Family 6 Model 154 Stepping 3" cpuCount="16" cpuType="8664" cpuFreq="2496 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="Citrix Systems Inc." adapterRAM="" caption="Citrix Indirect Display Adapter" description="Citrix Indirect Display Adapter" driverDate="20190123000000.000000-000" driverVersion="12.40.44.247" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_5853&#38;DEV_1003&#92;1&#38;2D12BED1&#38;0&#38;03" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) Iris(R) Xe Graphics" description="Intel(R) Iris(R) Xe Graphics" driverDate="20220531000000.000000-000" driverVersion="31.0.101.1999" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_46A6&#38;SUBSYS_22EE17AA&#38;REV_0C&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="&#60;&#62;,igd10iumd64.dll,igd12umd64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF8B60FFC72">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF8B60FFC72" symbolname="UnloadExtension"/>
<stackStatement index="1" address="0x00007FF8B60D1D75" symbolname="unknown"/>
<stackStatement index="2" address="0x00007FF8B60D535C" symbolname="unknown"/>
<stackStatement index="3" address="0x00007FF8B60FA700" symbolname="UnloadExtension"/>
<stackStatement index="4" address="0x00007FF8B610BFAB" symbolname="UnloadExtension"/>
<stackStatement index="5" address="0x00007FF8B6111271" symbolname="UnloadExtension"/>
<stackStatement index="6" address="0x00007FF94BC596E3" symbolname="NdrSendReceive"/>
<stackStatement index="7" address="0x00007FF94BBFCAE8" symbolname="NdrStubCall2"/>
<stackStatement index="8" address="0x00007FF94BC3EF3A" symbolname="NdrServerCall2"/>
<stackStatement index="9" address="0x00007FF94BC3A278" symbolname="RpcExceptionFilter"/>
<stackStatement index="10" address="0x00007FF94BC1A416" symbolname="I_RpcLogEvent"/>
<stackStatement index="11" address="0x00007FF94BC19D68" symbolname="I_RpcLogEvent"/>
<stackStatement index="12" address="0x00007FF94BC2887F" symbolname="RpcBindingFromStringBindingW"/>
<stackStatement index="13" address="0x00007FF94BC27C88" symbolname="RpcBindingFromStringBindingW"/>
<stackStatement index="14" address="0x00007FF94BC27271" symbolname="RpcBindingFromStringBindingW"/>
<stackStatement index="15" address="0x00007FF94BC26CDE" symbolname="RpcBindingFromStringBindingW"/>
<stackStatement index="16" address="0x00007FF94BC2B3B2" symbolname="I_RpcBindingInqClientTokenAttributes"/>
<stackStatement index="17" address="0x00007FF94C690330" symbolname="RtlDeriveCapabilitySidsFromName"/>
<stackStatement index="18" address="0x00007FF94C6C2F76" symbolname="TpReleaseCleanupGroupMembers"/>
<stackStatement index="19" address="0x00007FF94A7F7034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="20" address="0x00007FF94C6C26A1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x00007FF8B62D3360"/>
<register name="RCX" value="0x00000000105BC3F0"/>
<register name="RDX" value="0x0000000015392D50"/>
<register name="RSI" value="0x00000000110BC4A0"/>
<register name="RDI" value="0x0000000009381AA0"/>
<register name="RSP" value="0x000000001248EB78"/>
<register name="RBP" value="0x000000001248EEB0"/>
<register name="RIP" value="0x00007FF8B60FFC72"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<binaryImage start="0x00007FF940950000" end="0x00007FF9409D0000" path="FWPUCLNT.DLL"/>
<binaryImage start="0x00007FF948BC0000" end="0x00007FF948C57000" path="schannel.dll"/>
<binaryImage start="0x00007FF9024B0000" end="0x00007FF902516000" path="thumbcache.dll"/>
<binaryImage start="0x00007FF942710000" end="0x00007FF94271B000" path="drprov.dll"/>
<binaryImage start="0x00007FF91BCB0000" end="0x00007FF91BCD0000" path="ntlanman.dll"/>
<binaryImage start="0x00007FF91A2A0000" end="0x00007FF91A2BE000" path="davclnt.dll"/>
<binaryImage start="0x00007FF942770000" end="0x00007FF94277D000" path="davhlpr.dll"/>
<binaryImage start="0x00007FF92FC70000" end="0x00007FF92FC82000" path="cscapi.dll"/>
<binaryImage start="0x00007FF946E50000" end="0x00007FF946EE1000" path="apphelp.dll"/>
<binaryImage start="0x00007FF8F8290000" end="0x00007FF8F82E6000" path="dlnashext.dll"/>
<binaryImage start="0x00007FF8DA6E0000" end="0x00007FF8DA744000" path="PlayToDevice.dll"/>
<binaryImage start="0x00007FF93CAE0000" end="0x00007FF93CB00000" path="DevDispItemProvider.dll"/>
<binaryImage start="0x00007FF920B60000" end="0x00007FF920B75000" path="mskeyprotect.dll"/>
<binaryImage start="0x00007FF91C390000" end="0x00007FF91C3B6000" path="ncryptsslp.dll"/>
<binaryImage start="0x00007FF8B4F80000" end="0x00007FF8B5021000" path="wpdshext.dll"/>
<binaryImage start="0x00007FF8FB6C0000" end="0x00007FF8FB763000" path="PortableDeviceApi.dll"/>
<binaryImage start="0x00007FF94B5F0000" end="0x00007FF94BA5F000" path="setupapi.dll"/>
<binaryImage start="0x00007FF90C8A0000" end="0x00007FF90C8C6000" path="EhStorAPI.dll"/>
<binaryImage start="0x00007FF944AE0000" end="0x00007FF944B1E000" path="netprofm.dll"/>
<binaryImage start="0x00007FF940F30000" end="0x00007FF940F40000" path="npmproxy.dll"/>
<binaryImage start="0x00007FF916EA0000" end="0x00007FF916EB7000" path="ondemandconnroutehelper.dll"/>
<binaryImage start="0x00007FF949740000" end="0x00007FF949758000" path="cryptsp.dll"/>
<binaryImage start="0x00007FF948CA0000" end="0x00007FF948CD4000" path="rsaenh.dll"/>
<binaryImage start="0x00007FF911880000" end="0x00007FF911897000" path="NetworkExplorer.dll"/>
<binaryImage start="0x00007FF944B60000" end="0x00007FF944C00000" path="policymanager.dll"/>
<binaryImage start="0x00007FF948EA0000" end="0x00007FF948F2A000" path="msvcp110_win.dll"/>
<binaryImage start="0x00007FF942370000" end="0x00007FF942399000" path="adobe\BIB.dll"/>
<binaryImage start="0x000000006F910000" end="0x000000006F936000" path="adobe\AXE8SharedExpat.dll"/>
<binaryImage start="0x00007FF8928C0000" end="0x00007FF8930A7000" path="adobe\AdobeHunspellPlugin.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

This topic has been closed for replies.

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 15, 2022

Hi @Zydox79,

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 21H2, 21H1, 20H2 (LTSB branches are not supported;)
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

https://helpx.adobe.com/creative-cloud/system-requirements.html
https://helpx.adobe.com/dreamweaver/system-requirements.html

 

  • Which operating system do you have? 
  • Have you installed all the latest Windows updates for your version?
  • Is your local site folder defined and residing on your PRIMARY hard drive, not a networked or cloud drive?
  • Do you have full read/write/edit permissions for files & folders on that volume?
  • Open your Windows Event Viewer.  What is the Faulting Module that's causing Dreamweaver to crash?

 

Nancy O'Shea— Product User & Community Expert
Z
Zydox79Author
Participant
November 17, 2022

Hi Nancy.

 

Hardware:
Processor 12th Gen Intel(R) Core(TM) i7-1260P 2.10 GHz
Installed RAM 32,0 GB (31,7 GB usable)
System type 64-bit operating system, x64-based processor

 

OS:
Edition Windows 10 Enterprise
Version 21H2
Installed on ‎2022-‎10-‎19
OS build 19044.2130
Experience Windows Feature Experience Pack 120.2212.4180.0

As it's an corperate laptop, I don't have access to install anything myself but the updates gets pushed oout every now and then.

 

The folder I'm using for the files is located on a shared network drive (I've been using this setup for about 5 years, and until April this year it worked without issues).

 

Yes, I have full read/write/edit permissions for that folder and sub folders/files.

 

In the Event viewer, where should I search for this entry?

It doesn't seem like Adove or Dreamweaver created it's own group... searching the Windows logs -> Application doesn't have the records from monday anymore, I'll check there after my next crash... unless it should be somewhere else in the event viewer?

 

For me, the really weird part is that once it stopps crashing, DW works without issues until the next reboot,,, so I don't think it's an issue with the file locations but something related to the start up of DW itself.

 

Best regards,

Erik

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 17, 2022

If you're on an Enterprise / Teams plan, reach out to your IT dept.  If needed, the admin can submit an Adobe support request from their Admin Console.

 

Nancy O'Shea— Product User & Community Expert
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