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renatoj93608056
Known Participant
February 3, 2019
Question

DW CS6 | Link to solution in crash report doesn't work

  • February 3, 2019
  • 2 replies
  • 809 views

When a dialog box opens after a crash the link to a solution does not work, the link doesn't take anywhere. How to solve this?

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    February 4, 2019

    renatoj93608056  wrote

    When a dialog box opens after a crash the link to a solution does not work, the link doesn't take anywhere. How to solve this?

    I don't think there is any solution because CS6 is legacy software that's no longer supported.  The last updates were released in late 2012.  

    If you care to tell us what you were doing just before the crash and what error messages you received, we might be able to help you.

    Nancy O'Shea— Product User & Community Expert
    R
    renatoj93608056Author
    Known Participant
    February 4, 2019

    I'm aware of that, Nancy, I forgot I wasn't talking about DW CC. DW CS6 crashes in this machine rather frequently and I suppose that's related to it not being updated anymore, while MacOs keeps changing. I work pressing cmd+S after mostly any change, otherwise I lose work.

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    February 8, 2019

    Just to be sure, we haven't heard about this issue from other Dreamweaver users that are on CS6. If you have another computer available at your disposal, can you try using Dreamweaver on it, and let us know if you are running into the same issues?

    Thanks,

    Preran

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    February 3, 2019

    Please provide more information.

    Which Adobe Cloud app?

    Which operating system?

    R
    renatoj93608056Author
    Known Participant
    February 4, 2019

    DW CS6 in MacOs High Sierra 10.13.6, not CC, so I guess I posted to the wrong forum. I forgot it's the only app I use still in the CS version, as there's no way to migrate the snippets.

    [Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

    [Moved from generic Cloud/Setup forum to the specific Program forum... Mod]

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 4, 2019

    Owners of old programs simply have problems with new Mac operating systems... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old programs won't work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system

    If an existing install is made unusable by a Mac operating system upgrade work through the below steps

    -https://www.businessinsider.com/apple-macos-mojave-apps-compability-fix-2018-10

    -https://www.macworld.co.uk/how-to/mac-software/open-apps-wont-work-mojave-photoshop-3684425/

    -https://helpx.adobe.com/x-productkb/global/install-or-run-applications-new.html

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