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October 24, 2019
Question

DW's Repetitive Crashes When Trying to Open Directories at Startup

  • October 24, 2019
  • 3 replies
  • 307 views

Hello:

 

For no apparent reason, DW CS crashes today, every time I attempt to log on and then select a directory to open. I need to connect with a technician to tell/show me how to get DW to not crash every time I attempt to open a directory.

 

It's crashed eight times in six minutes, then twice more after I logged out then back in and tried again to open a directory. I can't meet deadlines if I cannot open my directories to work on them!

 

[Note: Running Mac OS 10.14 Mojave on an iMac]

 

Thanks for your assistance in learning how to connect with and screen-share with a technician.

 

Warren

    This topic has been closed for replies.

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 25, 2019

    Be aware that anybody who contacts you privately pretending to be Adobe support is probably a scammer.  Run away!

     

    1. If you still need  Adobe Customer Support, and you have a current Creative Cloud subscription, log-in at the link below with a good browser that accepts cookies and does not have script blockers.
      https://helpx.adobe.com/contact.html
    2. Click the online chat icon (lower right).
    3. Type AGENT followed by Enter key. 
    4. Wait for a human to join the session.
    5. Have your Crash Logs available.
    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 24, 2019

    NEVER invite strangers in a public web forum to take control of your computer.  This is not Adobe Tech Support.  We are mostly  product users like you but god only knows how many scoundrels are lurking about.  

     

    Read the troubleshooting guides below.

    https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

    https://helpx.adobe.com/dreamweaver/kb/commontroubleshooting.html

     

     

    Nancy O'Shea— Product User & Community Expert
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 24, 2019

    I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Dreamweaver forum so that proper help can be offered.

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