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Question

DW will not start on Win10

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I intalled a trial of Dreamweaver a few days ago and it worked fine. When I tried to restart it, it requested a verification code, which validated OK. But now when I start DW it loops loading random-looking photos with the names of the photographers at bottom left.
I have tried uninstalling both DW and Creative Cloud using the Adobe tool, and have reinstalled, but the same thing is still happening. I have attached a screenshot of the window that is looping.
Can anyone help please?

[Document removed by Moderator. Such documents can contain malicious code and should never be posted in this forum. It is easy to post an image using the tools of this forum]

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Nancy OShea

Community Expert

See this help article about network connection issues.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Nancy O'Shea— Product User & Community Expert

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Tim5C42Author

Participating Frequently

Thanks Nancy for your helpful and constructive response. I'll let you know how I get on, but it will be tomorrow as I am on vacation with my family.
The initial response to my post was so rude that I put it on FB and everyone there is falling around laughing! Why permit people to upload Word docs and then chastise them for uploading a forbidden file format? Hysterical.

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Nancy OShea

Community Expert

My fellow ACP isn't wrong, in fact, I agree with Ben about attached files. They're too risky for consumption from a public user-to-user forum. I'd prefer to see attachments abolished entirely -- an opinion not shared by all, I'm afraid.

Stay safe & have a nice vacation with your family.

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Nancy O'Shea— Product User & Community Expert

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Tim5C42Author

Participating Frequently

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Tim5C42Author

Participating Frequently

It seems to be an issue with CC not being able to connect to the Adobe servers. If I install and start DW offline it works OK.
I have disable firewall and antivirus but CC still says it cannot connect.

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Tim5C42Author

Participating Frequently

When I tried to open the app offline it refused to let me work because I can't check subscription status. This is a shot of the whole screen. I need to be able to try before I buy, because if I take out a paid sub and this continues to happen I'm going to look pretty stupid.

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BenPleysier

Community Expert

If you are a bonavide poster, please post an image by using

If you have an alternative motive, please refrain from posting.

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