Edit preferences crashes Dreamweaver 2019

Forum|Forum|7 years ago
November 27, 2018
2 replies
295 views

Ever since I upgraded to Dreamweaver 2019, I have been unable to edit preferences. The program simply crashes whenever I try. Anyone else having this problem? Anyone have a solution? Thanks -- Doug Schwarz

This topic has been closed for replies.

Nancy OShea

Community Expert

Which operating system do you have?

Are you using any 3rd party DW extensions?

Please check your crash logs / Windows Event Viewer to see which faulting module is causing DW to crash.

Nancy O'Shea— Product User & Community Expert

Jon Fritz

Community Expert

Haven't seen that issue come up yet. No problems with my own.

Try restoring preferences and if that doesn't help, a clean reinstall may do the trick.

dschwarz73Author

Participant

No luck. I have now removed and reinstalled Dreamweaver and still have the problem. The clean reinstall utility was of no use, since there is not an option specific to Dreamweaver. (I guess I could reinstall the entire Creative Cloud suite, but that seems a bit drastic.)

Preran

Community Manager

I wouldn't suggest doing that either. Jon's suggestion should have helped ,and the only other reason I can think of would be an outdated graphic driver. But that should cause you problems everywhere, not just the Preferences dialog.

I suggest getting in touch with us directly using this link Contact Customer Care Let me know if you have any challenges in contacting us. After your issue is resolved, I request you to return and post the solution here for the benefit of other users.

Thanks,

Preran

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